Customer Support

14.ai is a YC-backed AI-native customer service agency that combines autonomous AI agents with human concierge oversight to deliver full-cycle customer support for consumer companies. The company was

Ada is an AI-powered customer service automation platform that allows consumer brands and enterprises to deflect and resolve a large share of support interactions entirely without human agent involvem

Adobe Experience Cloud is Adobe's enterprise marketing, analytics, and commerce platform, brought together under one umbrella to give large organizations an integrated suite for customer experience ma

Airship is a Portland, Oregon-based customer engagement platform providing mobile push notifications, in-app messaging, SMS, email, and web notifications for brands managing mobile app customer relati

Aisera is an AI service management platform that automates the resolution of IT helpdesk, HR service, and customer support requests through a conversational AI layer that understands service requests

ASAPP is an AI research and enterprise software company focused on transforming contact center operations through artificial intelligence. Founded in 2014 by serial entrepreneur and investor Mickey Bh

Balto is a real-time call guidance platform that listens to live phone conversations between agents and customers and delivers in-the-moment AI recommendations — suggested responses, dynamic checklist

Birdeye is a cloud-based reputation management and customer experience platform purpose-built for multi-location businesses. The platform centralizes review management across Google, Facebook, Yelp, a

Bloomreach is an AI-powered digital commerce experience platform combining search, merchandising, content management, and marketing automation to help e-commerce brands deliver personalized customer e

boost.ai is an enterprise conversational AI platform that specializes in building and deploying high-containment virtual agents for customer self-service in regulated industries including banking, ins

Boulevard is a Los Angeles-based software company founded in 2016 that operates the leading client experience platform for appointment-based self-care businesses, including salons, spas, medspas, and

Braze is an enterprise customer engagement platform enabling marketing, product, and growth teams to send personalized, real-time messages across email, push notifications, SMS, in-app messages, and m

Capacity is an AI-powered support automation platform that integrates with more than 250 business tools to streamline customer and employee support across chat, email, voice, and SMS channels. Its pla

Catalyst (also known as Catalyst.io, not to be confused with Totango's merger partner of the same name) is a customer success platform designed for growth-stage SaaS companies — providing account heal

Catalyst Software was a customer success platform built natively on the Salesforce platform, differentiating itself by operating entirely within Salesforce rather than requiring a separate CS applicat

ChurnZero is a Washington DC-based customer success platform designed for subscription and SaaS businesses — backed with $35 million raised including a $25 million Series B in 2021 — providing custome

CleverTap is a Mumbai-based customer engagement and retention platform — backed with $356 million raised including a $105 million Series D in May 2022 at a $1.7 billion valuation — providing mobile-fi

ClientSuccess is a Lehi, Utah-based customer success management (CSM) platform providing B2B SaaS companies with health scoring, lifecycle automation, expansion tracking, and account management workfl

Cognigy is a Düsseldorf and San Francisco-based enterprise conversational AI company that provides a low-code platform for building sophisticated AI-powered voice bots, chatbots, and agent assist syst

Crisp is a Nantes, France-based customer messaging platform founded in 2015 that provides startups and growing businesses with a unified communication hub combining live chat, shared inbox, chatbot, e

Custify is a customer success platform founded in 2018 and headquartered in Bucharest, Romania, built specifically to help B2B SaaS companies reduce churn, improve net revenue retention, and scale cus

Decagon is an AI customer support platform founded in 2023 by Jesse Zhang (CEO, ex-Lowkey/Niantic) and Ashwin Sreenivas (ex-Helia/Scale AI), headquartered in SF with NYC and London offices. Raised ~$4

DevRev is a Palo Alto, California-based AI-powered platform founded in 2020 that addresses a long-standing organizational gap between customer support teams and product engineering teams. Having raise

Dixa is a customer service platform headquartered in Copenhagen, Denmark that raised $105 million in Series C funding and positions itself as a modern alternative to legacy contact center and customer

Document360 is a knowledge base and self-service documentation platform founded in 2017 by Saravana Kumar and developed by Kovai.co, headquartered in London with a significant engineering presence in

Five9 is a cloud contact center (CCaaS) platform providing inbound and outbound call center infrastructure, agent desktop, intelligent virtual agents (IVA), and workforce management for enterprises an

Forethought is a generative AI platform for customer support that automates ticket triage, response generation, and issue resolution across the support operations workflow — from initial contact throu

Freshdesk is a cloud-based customer support and helpdesk platform developed by Freshworks, providing ticket management, multi-channel customer support (email, chat, phone, social media), knowledge bas

FunnelStory is a Los Angeles, California-based AI-powered revenue intelligence and customer success platform — backed with $5.3 million in total funding from Page One Ventures and Erupt Capital — prov

Gainsight is a San Francisco-based customer success platform — the market category leader it helped define — providing B2B SaaS companies with the tools to reduce customer churn, expand revenue, and i

Genesys is a cloud and on-premises contact center platform company providing AI-powered customer experience software — including cloud contact center (Genesys Cloud CX), omnichannel routing, AI virtua

Gladly is a customer service platform built around a fundamentally different data model than traditional help desk software. While most support tools like Zendesk and Salesforce Service Cloud center o

Glia is a digital customer service platform built specifically for financial institutions, enabling banks, credit unions, and insurance companies to serve members and policyholders across voice, chat,

Gnani.ai builds enterprise voice-first AI for customer experience and employee productivity. The company's flagship Inya VoiceOS is a 14B-parameter speech-to-speech foundation model optimized for mult

Gorgias is a San Francisco-based customer support platform purpose-built for ecommerce merchants, differentiating from general-purpose helpdesks like Zendesk and Freshdesk by deeply integrating with e

Groove HQ is a Charleston, South Carolina-based customer support platform founded in 2012 that provides small businesses and growing teams with a simple, clean shared inbox and helpdesk solution. Desi

HappyFox is an Irvine, California-based helpdesk software and IT service management company founded in 2011 that provides mid-market and enterprise organizations with a comprehensive omnichannel suppo

HelpCrunch is a customer communication platform headquartered in Kyiv, Ukraine that provides SaaS products, e-commerce businesses, and digital service companies with an integrated toolset spanning liv

Hiver is a Pune, India-based customer support platform founded in 2011 that has raised $42M in funding to build a helpdesk solution that lives natively inside Gmail and Google Workspace. Unlike platfo

HubSpot is a CRM platform company founded in 2006 by Brian Halligan and Dharmesh Shah at MIT, headquartered in Cambridge, Massachusetts, and the originator of the inbound marketing methodology. The co

HubSpot Service Hub is the customer service product within HubSpot's unified CRM platform, built to help companies deliver support and retain customers using the same data, tools, and workflows that p

InMoment is an enterprise experience improvement (XI) platform that integrates customer experience, employee experience, and market intelligence into a single intelligence layer. Rather than treating

Insider was founded in 2012 in Istanbul by Hande Cilingir and co-founders as a customer data and personalization platform built to give enterprise marketing teams the ability to personalize experience

Kayako is a London-based customer service platform with roots dating to 2001 when it launched as one of the first commercial helpdesk software products. The platform provides omnichannel customer supp

Klaviyo is a marketing automation platform specializing in email and SMS marketing for e-commerce brands, providing data-driven personalization, customer segmentation, and automated campaign flows tha

Kore.ai is an enterprise AI platform that enables organizations to design, build, deploy, and manage AI-powered virtual assistants and process automation workflows for both customer-facing and employe

Level AI is an artificial intelligence company founded in 2019 by Ashish Nagar and headquartered in Mountain View, California. The company builds AI-powered tools for contact centers — specifically fo

LiveAgent is a Bratislava, Slovakia-based helpdesk and customer support platform developed by Quality Unit, founded in 2004. The platform provides a comprehensive omnichannel support solution that con

LiveChat is a Wrocław, Poland-based customer service software company that develops and operates a suite of SaaS products centered on the LiveChat customer service platform — a live chat and customer

Maven AGI builds enterprise AI agents that automate customer support by integrating deeply with CRMs, ticketing systems, and knowledge bases. Unlike chatbot-style deployments, Maven focuses on end-to-

Missive is a Quebec City, Canada-based team inbox and collaboration platform founded in 2015 that unifies customer-facing communication channels—email, SMS, WhatsApp, Twitter DMs, live chat, and voice

MoEngage is an AI-powered customer engagement platform for consumer brands, providing multichannel marketing automation — push notifications, email, SMS, in-app messages, web push, and WhatsApp — with

Neuron7 is an enterprise AI company founded in 2019 by Niken Patel and Vinod Muthukrishnan and headquartered in Santa Clara, California. The company builds what it calls a Service Resolution Intellige

Nextiva is a cloud-based unified communications and customer experience management platform headquartered in Scottsdale, Arizona. Founded in 2006, Nextiva has evolved from a business VoIP provider int

NICE CXone is a cloud contact center platform from NICE Ltd., providing omnichannel routing, AI-powered virtual agents, workforce management, interaction analytics, and agent performance tools for ent

Observe.AI is a San Francisco-based contact center AI company that provides a real-time and post-call intelligence platform for analyzing agent-customer conversations at scale. Traditional contact cen

Omilia is a conversational AI platform that specializes in natural language virtual agents for enterprise customer service, with particular expertise in voice channel automation where customers speak

OneReach.ai is an intelligent automation platform that enables enterprise technology and operations teams to build sophisticated AI-powered communication workflows and virtual agents that span voice,

Ovation is a restaurant guest experience platform that captures real-time satisfaction data from diners immediately after their visit through a two-tap SMS survey, enabling restaurant managers to iden

Parloa was founded in 2018 in Berlin with the mission of transforming enterprise customer service through agentic AI. The company built an AI Agent Management Platform from the ground up, designed to

Planhat is a customer success platform enabling B2B SaaS companies to manage customer health, automate customer success workflows, and drive revenue expansion through better account visibility and pro

Plex is a media technology company that provides a unified platform for streaming media consumption and personal media library management. Available in over 180 countries, Plex operates as a two-sided

Posh AI is an AI company focused exclusively on the financial services industry, founded in 2018 by Karan Kashyap and Matt McEachern as MIT graduates, and headquartered in Boston, Massachusetts. The c

Re:amaze is a customer messaging and helpdesk platform purpose-built for eCommerce businesses, originally launched as an independent company in Los Angeles and subsequently acquired by GoDaddy. The pl

Regal is a contact center software company founded in 2020 and headquartered in New York City that provides an AI-powered platform for both autonomous AI agent deployments and human agent operations.

Replicant is a contact center automation company that uses generative AI to handle inbound customer service voice calls autonomously, without requiring human agents for routine interactions. Its Think

Richpanel is a San Francisco-based AI-powered customer support platform designed specifically for eCommerce brands selling through Shopify, Amazon, WooCommerce, and direct-to-consumer channels. The pl

Rokid is a Hangzhou-based product platform company founded in 2014, specializing in human-computer interaction through AI-powered AR glasses and the YodaOS operating system. Its flagship Rokid Glasses

Salesforce is a San Francisco-based enterprise software company — the world's #1 CRM platform — providing Sales Cloud (pipeline and opportunity management), Service Cloud (customer support), Marketing

Salesforce Marketing Cloud is the enterprise digital marketing platform within Salesforce's (NYSE: CRM) product suite — providing email marketing, mobile messaging, social media marketing, customer jo

Salesforce Service Cloud is the customer service and contact center management platform within Salesforce's (NYSE: CRM) product suite — providing case lifecycle management, omnichannel routing (email,

Sanas is a Palo Alto-based AI company that provides real-time accent translation technology for contact center agents, transforming spoken audio to reduce accent-based communication friction during li

Segment (now Twilio Segment) is Twilio's customer data platform (CDP) that collects, unifies, and routes customer behavioral data from websites, mobile apps, and server-side sources to analytics tools

Sharpen is a cloud contact center platform built around an agent-first design philosophy, arguing that customer experience quality is directly determined by agent experience quality and that most cont

Shelf.io is an AI-powered knowledge management company that provides an enterprise platform designed to surface accurate answers from an organization's distributed content — documents, wikis, PDFs, su

Supportbee is a Bangalore, India-based customer support platform founded in 2011 that takes a deliberately minimal approach to helpdesk software, providing small and growing teams with a collaborative

Talkdesk is a cloud-based contact center platform providing AI-powered customer service software — combining omnichannel routing (voice, email, chat, SMS, social media), AI-powered virtual agents, age

Thankful is an AI customer service platform built specifically for eCommerce and direct-to-consumer brands, automating the support ticket categories that generate the highest volume in online retail o

Totango is a customer success platform providing account health monitoring, playbook automation, and customer lifecycle management for B2B SaaS companies with subscription revenue — helping customer s

Trengo is a customer communication platform headquartered in Utrecht, Netherlands that provides a shared team inbox consolidating customer conversations from WhatsApp, email, live chat, Facebook Messe

Twilio is a San Francisco-based cloud communications platform — providing APIs for SMS, voice calls, WhatsApp, email, and video — enabling companies to embed communications capabilities directly into

Twilio Segment is Twilio's customer data platform (CDP) that collects, unifies, and routes customer behavioral data from websites, mobile apps, servers, and cloud tools to analytics, marketing, and da

UJET is a cloud contact center platform that was designed from the ground up for mobile-first and digital-native customer experiences, offering a contact center infrastructure that integrates natively

Ultimate.ai is a customer support automation platform that uses AI to deflect and resolve support tickets across email, chat, and messaging channels by integrating directly into the helpdesk platforms

Unbabel is an AI translation platform headquartered in Lisbon, Portugal that has raised $60 million to specialize in customer service translation — a specific application of machine translation where

Uniphore is an enterprise conversational AI and automation platform that addresses the full operational surface of the contact center — not only customer-facing conversation handling but also agent pr

UserIQ is a customer success platform providing B2B SaaS companies with in-app user engagement tools, product adoption analytics, and customer health scoring to reduce churn and accelerate user onboar

Verint is a publicly traded customer engagement platform that provides enterprise contact centers with AI-powered workforce engagement management, interaction analytics, quality assurance automation,

Verloop.io is a conversational AI and customer support automation company headquartered in Bangalore, India that provides an AI-first customer support platform enabling enterprises to automate the res

Vitally is a customer success platform designed for B2B SaaS companies, providing account health scoring, customer data aggregation, automated playbooks, and customer success team workflow tools to he

WebEngage is a Mumbai-based marketing automation and customer data platform founded in 2011 with a mission to help consumer businesses reduce churn and drive revenue growth through intelligent, person

XREAL (formerly Nreal) is a Chinese consumer augmented reality company that designs and manufactures AR glasses for mainstream adoption. Founded in 2017 and headquartered in Beijing, XREAL''s product

Yellow.ai is an enterprise conversational AI platform that enables large organizations to deploy AI-powered virtual agents for customer service, employee support, and operational automation across voi

Zammad is a Berlin-based open-source helpdesk and ticketing platform developed by Zammad Foundation GmbH and founded in 2016 by the creators of the OTRS helpdesk system. The platform provides organiza

Zendesk is a San Francisco-based customer service platform providing ticketing, live chat, email support, phone support, help center knowledge base, and customer service analytics — unified in the Zen