Customer Support

Adobe Experience Cloud is an integrated suite of marketing, advertising, analytics, and commerce solutions that enables enterprises to deliver personalized customer experiences at scale. The platform

Airship is a Portland, Oregon-based customer engagement platform providing mobile push notifications, in-app messaging, SMS, email, and web notifications for brands managing mobile app customer relati

Bloomreach is an AI-powered digital commerce experience platform combining search, merchandising, content management, and marketing automation to help e-commerce brands deliver personalized customer e

Braze is an enterprise customer engagement platform enabling marketing, product, and growth teams to send personalized, real-time messages across email, push notifications, SMS, in-app messages, and m

Catalyst (also known as Catalyst.io, not to be confused with Totango's merger partner of the same name) is a customer success platform designed for growth-stage SaaS companies — providing account heal

ChurnZero is a Washington DC-based customer success platform designed for subscription and SaaS businesses — backed with $35 million raised including a $25 million Series B in 2021 — providing custome

CleverTap is a Mumbai-based customer engagement and retention platform — backed with $356 million raised including a $105 million Series D in May 2022 at a $1.7 billion valuation — providing mobile-fi

ClientSuccess is a Lehi, Utah-based customer success management (CSM) platform providing B2B SaaS companies with health scoring, lifecycle automation, expansion tracking, and account management workfl

Custify is a customer success management platform designed to help B2B SaaS companies track customer health, automate workflows, and reduce churn through proactive engagement and data-driven insights.

Five9 is a cloud contact center (CCaaS) platform providing inbound and outbound call center infrastructure, agent desktop, intelligent virtual agents (IVA), and workforce management for enterprises an

Freshdesk is a cloud-based customer support and helpdesk platform developed by Freshworks, providing ticket management, multi-channel customer support (email, chat, phone, social media), knowledge bas

FunnelStory is a Los Angeles, California-based AI-powered revenue intelligence and customer success platform — backed with $5.3 million in total funding from Page One Ventures and Erupt Capital — prov

Gainsight is a San Francisco-based customer success platform — the market category leader it helped define — providing B2B SaaS companies with the tools to reduce customer churn, expand revenue, and i

Genesys is a cloud and on-premises contact center platform company providing AI-powered customer experience software — including cloud contact center (Genesys Cloud CX), omnichannel routing, AI virtua

HubSpot is an inbound marketing, sales, and customer service platform that provides CRM, marketing automation, content management, and analytics tools for small to mid-sized businesses. The company se

HubSpot Service Hub is a customer service and support platform that helps teams manage tickets, build knowledge bases, gather feedback, and deliver exceptional customer experiences at scale. The compa

Insider is a growth marketing platform that helps businesses personalize customer experiences across web, mobile, messaging, and email channels using AI-powered segmentation and orchestration. The com

Klaviyo is a marketing automation platform specializing in email and SMS marketing for e-commerce brands, providing data-driven personalization, customer segmentation, and automated campaign flows tha

MoEngage is an AI-powered customer engagement platform for consumer brands, providing multichannel marketing automation — push notifications, email, SMS, in-app messages, web push, and WhatsApp — with

NICE CXone is a cloud contact center platform from NICE Ltd., providing omnichannel routing, AI-powered virtual agents, workforce management, interaction analytics, and agent performance tools for ent

Planhat is a customer success platform enabling B2B SaaS companies to manage customer health, automate customer success workflows, and drive revenue expansion through better account visibility and pro

Salesforce Marketing Cloud is the enterprise digital marketing platform within Salesforce's (NYSE: CRM) product suite — providing email marketing, mobile messaging, social media marketing, customer jo

Salesforce Service Cloud is the customer service and contact center management platform within Salesforce's (NYSE: CRM) product suite — providing case lifecycle management, omnichannel routing (email,

Segment (now Twilio Segment) is Twilio's customer data platform (CDP) that collects, unifies, and routes customer behavioral data from websites, mobile apps, and server-side sources to analytics tools

Talkdesk is a cloud-based contact center platform providing AI-powered customer service software — combining omnichannel routing (voice, email, chat, SMS, social media), AI-powered virtual agents, age

Totango is a customer success platform providing account health monitoring, playbook automation, and customer lifecycle management for B2B SaaS companies with subscription revenue — helping customer s

Twilio is a San Francisco-based cloud communications platform — providing APIs for SMS, voice calls, WhatsApp, email, and video — enabling companies to embed communications capabilities directly into

Twilio Segment is Twilio's customer data platform (CDP) that collects, unifies, and routes customer behavioral data from websites, mobile apps, servers, and cloud tools to analytics, marketing, and da

UserIQ is a customer success platform providing B2B SaaS companies with in-app user engagement tools, product adoption analytics, and customer health scoring to reduce churn and accelerate user onboar

Vitally is a customer success platform designed for B2B SaaS companies, providing account health scoring, customer data aggregation, automated playbooks, and customer success team workflow tools to he

WebEngage is a marketing automation and customer engagement platform that helps businesses create personalized, omnichannel customer journeys across web, mobile, email, SMS, and messaging apps. The co

Zendesk is a San Francisco-based customer service platform providing ticketing, live chat, email support, phone support, help center knowledge base, and customer service analytics — unified in the Zen