Sanas

Sanas is a Palo Alto-based AI company that provides real-time accent translation technology for contact center agents, transforming spoken audio to reduce accent-based communication friction during live customer calls. Sanas's AI processes audio at the edge in real time, modifying the acoustic characteristics of the agent's speech to produce a more neutral accent without changing the agent's words, tone, or meaning, and with no perceptible latency. The technology helps contact center operators reduce call handle time and improve customer satisfaction metrics that are negatively impacted when accent differences lead to miscommunications and repetition. Sanas is designed to run on the agent's computer without routing calls through external servers, addressing data privacy concerns about transmitting customer call audio to cloud services. Founded in 2020 by Stanford AI researchers, Sanas raised $32M from investors including General Catalyst, Human Capital, and Quiet Capital. The company targets BPO operators and enterprise contact centers running offshore operations where accent differences affect customer experience metrics.