Brand Intelligence Graph
Company Overview
About Decagon
Decagon is an AI customer support platform founded in 2023 by Jesse Zhang (CEO, ex-Lowkey/Niantic) and Ashwin Sreenivas (ex-Helia/Scale AI), headquartered in SF with NYC and London offices. Raised ~$481M including $250M Series D (January 2026) at $4.5B from Coatue, Index, a16z, Accel, Bain Capital Ventures.
Business Model & Competitive Advantage
AI agents autonomously handle refunds, orders, identity verification, cancellations, and ticket creation. Agent Operating Procedures (AOPs) defined in natural language compile to code. AOP Copilot (September 2025) converts SOPs to production workflows instantly. Omnichannel: chat, email, voice with cross-channel memory.
Competitive Landscape 2025–2026
$35M ARR (October 2025), 4x customer base YoY. Clients: Notion, Rippling, Duolingo, Chime, Hertz, Eventbrite, Substack, Riot Games, Deutsche Telekom. 80% deflection, 65% cost reduction, 93% quality score. 300+ employees. Forbes AI 50.
Recent Activity
View all →Quarterly Report filed 2026-09-30
Material Event filed 2026-09-30
Material Event filed 2026-09-28
Proxy Statement filed 2026-08-11
Material Event filed 2026-07-28
Material Event filed 2026-07-28
Material Event filed 2026-07-15
Annual Report filed 2026-07-15
Key Differentiators
Strong Challenger
Decagon is an established challenger with significant market presence and competitive offerings in Customer Engagement & Success.
Frequently Asked Questions
Estimated Visibility Trend (Beta)
Simulated 8-week rolling score
Based on estimated brand signals. Historical tracking coming soon.
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