Company Overview
About Decagon
Decagon is an AI customer support platform founded in 2023 by Jesse Zhang (CEO, ex-Lowkey/Niantic) and Ashwin Sreenivas (ex-Helia/Scale AI), headquartered in SF with NYC and London offices. Raised ~$481M including $250M Series D (January 2026) at $4.5B from Coatue, Index, a16z, Accel, Bain Capital Ventures.
Business Model & Competitive Advantage
AI agents autonomously handle refunds, orders, identity verification, cancellations, and ticket creation. Agent Operating Procedures (AOPs) defined in natural language compile to code. AOP Copilot (September 2025) converts SOPs to production workflows instantly. Omnichannel: chat, email, voice with cross-channel memory.
Competitive Landscape 2025–2026
$35M ARR (October 2025), 4x customer base YoY. Clients: Notion, Rippling, Duolingo, Chime, Hertz, Eventbrite, Substack, Riot Games, Deutsche Telekom. 80% deflection, 65% cost reduction, 93% quality score. 300+ employees. Forbes AI 50.
Open Positions
Reddit Discussions
Key Differentiators
Strong Challenger
Decagon is an established challenger with significant market presence and competitive offerings in Customer Engagement & Success.
Enterprise Scale
With $4500M in revenue, Decagon operates at enterprise scale with proven market validation.
Frequently Asked Questions
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