Five9(FIVN)

Empowering Performance: Autonomy, Accountability, & Flexible Work jhernandez Thu, 04/30/2026 - 07:37 Image Kat Worman Sr. Enterprise Solution Consultant, Five9 Image Millicent McIntyre Senior Director, Buyer Services, IAA Engaged employees start with empowered mindsets. When individuals take ownership of their development, they become more invested in their role and the organization’s success. Join Millie McIntyre, Sr. Director of Buyer Services at IAA, to explore how autonomy, accountability, and flexible scheduling drive engagement, elevate performance, and build trust. Leave with practical strategies to encourage self-management, support professional growth, and design work models that empower employees to thrive.   Privacy Policy Five9 Only Form Headline Register Now Register 2026-Q2-US-ACS-Empowering-Performance-Webinar Zoom 986 0306 2881 https://www.five9.com/registration/webinar-thank-you?thanks&id=95389 Off Thursday, June 18, 2026 - 9:00 am PT Webinars List Hide Da

Quarterly Report filed 2026-04-30

Material Event filed 2026-04-30

AI at the Moment of Experience jhernandez Fri, 04/24/2026 - 06:41 Image Anthony Sorensen SVP, CIO, Five9 Image Anna Baird Former Google Executive | Independent Advisor As AI adoption accelerates, enterprises are moving beyond experimentation and focusing on applying AI where it matters most, at the moment of customer interaction. This event will explore how organizations are using AI to improve decision-making, enhance customer experience, and drive operational efficiency in real time.  This executive-level virtual fireside chat will feature Anna Baird and Five9 CIO Tony Sorensen in a discussion about how AI is reshaping the way organizations operate and engage customers. The conversation will focus on practical challenges and opportunities, including workforce enablement, adoption, and the translation of AI initiatives into measurable outcomes.  The session is designed to provide senior leaders with a clear perspective on what it takes to move from AI strategy to execution,

Quality at Scale: How Gen AI-Powered Quality Management Transforms Every Agent, Every Call, Every Time. jhernandez Wed, 04/08/2026 - 11:47 Partner Amplify Webinar Image Tim Richter Sr Dir, Product Marketing, Five9 Image Abhijit Salvi VP, Product Management, Five9 Most quality programs only see a fraction of the customer story. Five9 Agentic Quality Management (AQM) changes the game. Analyzing 100% of interactions in real time with Generative AI. In this session, you'll see how leading brands turn instant insights into personalized coaching, smarter automation, and full-journey visibility. Leave ready to position and sell quality intelligence that elevates agent performance, boosts efficiency, and transforms every customer interaction into a competitive advantage. Privacy Policy Five9 Only Form Headline Register Now Register 2026-Q2-NAM-AP-Partner-Amplify-May-20-Webinar Zoom 936 5776 4251 https://www.five9.com/registration/webinar-thank-you?thanks&id=95389 Off Wednesday, May 20, 202

Proxy Statement filed 2026-04-07

Creating a Blueprint for Success with AI Insights jhernandez Thu, 03/26/2026 - 09:33 Image Jacob Hendricks Tech Acct Mgr SME, Five9 Image Pam Adorno Sr Technical Account Mgr, Five9 AI Insights is the data analyst who never sleeps. Imagine understanding the topic and sentiment of every call that comes through your contact center. AI Insights ensures that when you make changes, you have the data to ensure those changes stick. AI insights has zero bias and with Gen AI prompting, you can do a deep dive into your calls, getting data on the topics that matter most to you.   In this webinar, we will show the AI Insights dashboard and show you the benefits of the data at your fingertips. Privacy Policy Five9 Only Form Headline Register Now Register 2026-Q2-NAM-AC-Creating-a-Blueprint-Webinar Zoom 945 2105 4070 https://www.five9.com/registration/webinar-thank-you?thanks&id=95389 Off Wednesday, May 13, 2026 - 10:00 am PT Webinars List Hide Date/Time 0

The Data-Backed Narrative for AI + CX Success jhernandez Mon, 03/23/2026 - 06:32 Image Matt Tuckness Chief Revenue Officer, Five9 Image Robin Gareiss CEO & Principal Analyst, Metrigy Join Robin Gareiss and Matt Tuckness for a data-driven look at how AI is reshaping customer experience. In this session, Robin and Matt will break down key findings from Metrigy’s latest research, highlighting the trends, benchmarks and strategies defining high-performing CX organizations today. You’ll gain insight into how leading companies are approaching AI, where they’re seeing measurable impact and what it takes to stay ahead. Walk away with a clearer understanding of how your CX strategy compares and how AI and your front line can work together to elevate CX.   Privacy Policy Five9 Only Form Headline Register Now Register 2026-Q2-NAM-ACS-CX-Optimization-Report-Metrigy-Webinar Zoom 975 6555 1501 https://www.five9.com/registration/webinar-thank-you?thanks&id=95389 Off Thursday, May 21, 202

AI at Scale: A Fireside Chat Featuring George Westerman, MIT Sloan School of Management jhernandez Fri, 03/13/2026 - 07:37 Image George Westerman Principal Research Scientist, MIT Sloan School of Management Image Antony Passemard VP of Customer Strategy, Cresta Image George Wilson VP, Global Systems Integrators, Five9 Many organizations are investing in AI, but scaling it across the enterprise remains a challenge. In this executive discussion, you’ll learn how leading organizations are successfully deploying AI to transform operations, customer experience, and business outcomes. During this fireside chat, we’ll explore: • Why many AI initiatives stall before delivering value • How organizations are scaling AI across customer operations • The emerging model of human + AI collaboration • Practical insights for turning AI experimentation into enterprise impact Privacy Policy Five9 Only How Leading Enterprises Are Turning AI Innovation into Real Business Impact Form Headline Watch Now Watc

Winner Spotlight: Scaling with Purpose at Christian Healthcare Ministries - Test Page jhernandez Wed, 03/11/2026 - 08:51 In this Winner Spotlight, Christian Healthcare Ministries (CHM), Five9’s 2025 Most Trusted Expert New Era of CX Award winner, shares how they transformed their contact center to support rapid growth while staying rooted in their mission of member care. Learn how CHM partnered with Five9 and Waterfield to streamline operations, expand digital engagement, and unlock major efficiency gains, including a 400% increase in revenue and dramatically faster outbound campaign execution.  Privacy Policy Five9 Only Form Headline Register Now Register 2026-Q1-US-AS-CX-Award-CHM-Webinar Folloze 239152 https://www.five9.com/registration/webinar-thank-you?thanks&id=95389 Off Webinars List Hide Date/Time 0

Winner Spotlight: Reinventing Guest Experience at The Dufresne Group jhernandez Tue, 03/10/2026 - 10:38 Image Norman Alegria Director Guest Care, The Dufresne Group Image Dustin Huffman Marketing Program Manager, Five9 In this Winner Spotlight, Norman Alegria from The Dufresne Group shares how their team transformed customer experience after a complete system outage forced them to rethink their contact center strategy. By partnering with Five9 and adopting AI-powered capabilities across their operation, The Dufresne Group dramatically improved service levels, reduced costs, and empowered agents to deliver a more personal and efficient experience for guests.  Privacy Policy Five9 Only New Era of CX Awards: Winner Spotlight Series Form Headline Watch Now Watch 2026-Q2-NAM-ACS-CX-Award-Dufresne-Webinar On24 5278662 https://www.five9.com/resources/thank-you?thanks&nid=6310 Off Thursday, April 16, 2026 - 10:00 am PT Webinars List Hide Date/Time 0