Company Overview
About ASAPP
ASAPP is an AI research and enterprise software company focused on transforming contact center operations through artificial intelligence. Founded in 2014 by serial entrepreneur and investor Mickey Bhatt and headquartered in New York, ASAPP employs a team of AI researchers who develop proprietary machine learning models for natural language understanding, speech recognition, and AI agents that handle and augment customer service interactions at scale. The company's platform powers AI agents for fully automated interactions as well as real-time augmentation tools that guide human agents with suggested responses, next-best actions, and automatic documentation — reducing handle time, improving customer satisfaction, and lowering cost per contact.
Business Model & Competitive Advantage
ASAPP has raised $400M across three funding rounds, including a $120M Series C in April 2021. The company's valuation stands at $1.6B and it generated $73.5M in ARR in 2025, up from $63.5M in 2024, with approximately 402 employees. ASAPP's research-driven approach — publishing extensively in peer-reviewed NLP and speech recognition venues — gives it credibility with enterprise customers who require clinical-grade accuracy in sensitive customer service contexts. In early 2026, ASAPP achieved HITRUST e1 certification, added McKinsey veteran Somesh Khanna to its board, and was named to Fortune's America's Most Innovative Companies list for 2026.
Competitive Landscape 2025–2026
ASAPP serves large enterprises in industries where contact center quality directly impacts customer retention and regulatory compliance, including financial services, telecommunications, and healthcare. Its customers typically run contact centers with thousands to tens of thousands of agents. ASAPP's AI agents are designed for enterprise-grade deployment — with strict data privacy, compliance, and security requirements — differentiating it from consumer-focused chatbot providers. The company competes with Verint, NICE, and generalist AI platform companies expanding into CX.
Key Differentiators
Strong Challenger
ASAPP is an established challenger with significant market presence and competitive offerings in Artificial Intelligence.
Frequently Asked Questions
Estimated Visibility Trend (Beta)
Simulated 8-week rolling score
Based on estimated brand signals. Historical tracking coming soon.
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