RingCentral(RNG)

Voice AI agents are taking on a larger role in business conversations. Fifty-seven percent of leaders surveyed have voice AI agents actively deployed, with another 10% piloting them. Among leaders with live deployments who were asked to rate returns, 82% report a positive ROI. As businesses put these capabilities into practice, they’re also determining how ... The post New research shows how agentic voice AI is gaining autonomy in business appeared first on RingCentral Blog .

For financial services executives, operational efficiency and customer experience are top priorities. Yet, every call into a bank or credit union contact center inherently touches a core banking system—whether for an identity check, balance lookup, transfer, or card update. When customer service agents or branch employees are forced to toggle between disjointed systems, handling time ... The post Bridging the gap between contact centers & core financial platforms: The RingCentral & NovelVox partnership advantage appeared first on RingCentral Blog .

Material Event filed 2026-09-28

Every month, RingCX Unlocked gives us a chance to walk customers through the latest RingCX updates and show how we’re building a more intelligent, connected contact center experience. In our latest session, we focused on AI for RingCX and how it helps contact centers address everyday challenges like long wrap-up times, inconsistent answers, missed coaching ... The post What’s new in RingCX: Building the agentic customer experience | July 2026 recap appeared first on RingCentral Blog .

Every month, RingEX Unlocked gives us a chance to bring customers behind the scenes of everything new at RingCentral. In our latest session, we shared a clear direction for the RingEX experience: smarter AI, easier meeting follow-up, better mobile tools, and simpler admin and analytics experiences. For businesses, the value is straightforward: fewer missed opportunities, ... The post What’s new in RingEX: AI that helps teams automate, assist, and analyze | July 2026 recap appeared first on RingCentral Blog .

The RingCentral team and I are proud to announce Empower, a new wholesale model that allows our valued channel partners in the United States and Canada to fully own the customer relationship What is Empower? Empower is RingCentral’s customized wholesale channel, purpose-built for established MSPS, VARs, and systems integrators who fully own the customer relationship. ... The post Introducing Empower wholesale, the next evolution of RingCentral’s North American partner program appeared first on RingCentral Blog .

We have big news to celebrate with you!! RingCentral Bulgaria has been recognized across three distinct categories at the prestigious Career Show Awards 2026. This year, our team brought home honors for: 🥈Silver: Inspiring Work Environment 🥉Bronze: Strategy for Talent Management 🥉Bronze: Innovations in the Workspace These awards reflect our commitment to fostering a space ... The post Award-Winning Culture: RingCentral Bulgaria Takes Home 3 Career Show Awards appeared first on RingCentral Blog .

A side-by-side look at commonly shortlisted IVR platforms, and how to evaluate which one fits your contact center. Most interactive voice response (IVR) menus were built to keep callers away from agents by deflecting volume. But a touch-tone tree that makes someone press 4, then 2, then 0 just to reach a human is a ... The post 9 IVR software tools to compare in 2026 appeared first on RingCentral Blog .

The metrics, analytics types, and tools that turn everyday support conversations into decisions about churn, staffing, and cost, without adding manual reporting. Support and contact center teams capture more interaction data than ever. Every call, chat, email, ticket, and survey adds to the pile. Yet most teams still can’t tell which issues drive repeat contacts, ... The post Customer service analytics: Metrics, methods, and tools appeared first on RingCentral Blog .

A guide to how conversational AI resolves customer requests, where it hands off to an agent, and what to measure to know it’s working. Your contact volume climbs every quarter, but your headcount doesn’t move with it. Routine questions like order status, password resets, and store hours fill the queue. The complex cases that need ... The post Conversational AI for customer service: How it works in practice appeared first on RingCentral Blog .

How to pick a phone system that runs the same way across two locations or two hundred, without adding an IT headcount at each site. Open your second location and the phones still feel manageable. But on your tenth, something usually goes wrong. One store buys a small-business phone bundle. Another keeps the previous tenant’s ... The post Franchise phone systems: A guide for multi-location owners appeared first on RingCentral Blog .