RingCentral(RNG)

A comparison of the leading platforms for detecting churn signals, engaging at-risk accounts, and building lasting customer relationships. Many organizations spend the bulk of their budget acquiring customers. But that math is expensive. Keeping a customer costs a fraction of winning a new one, and the customers most likely to leave are already signaling their ... The post Customer retention software: 8 tools for reducing churn in 2026 appeared first on RingCentral Blog .

How to design self-service channels that resolve issues, reduce agent volume, and keep customers satisfied. A large share of your agents’ time goes to answering the same questions—queries on account status, order updates, password resets, appointment scheduling. Given an easy path, most customers would prefer to handle these tasks themselves. Yet many self-service deployments make ... The post Customer self-service: What it is and how to build it right appeared first on RingCentral Blog .

The gap between how often sales leaders think they’re coaching and how often reps actually receive it is wider than most organizations want to admit. According to The state of sales coaching 2025 report by MySalesCoach, 90% of sales leaders report coaching their teams monthly, yet only 47% of reps say they receive coaching at ... The post 5 Best sales coaching software platforms to scale frontline performance in 2026 appeared first on RingCentral Blog .

There are a lot of truly passionate people in RingCentral: those who care about their craft and beyond. We’re thrilled to introduce you to some of our local champions — team members who consistently push past their limits on cycling tracks, running trails, and mountain peaks. Tanya: Cycling towards the win Tanya has never been ... The post Out of office, on the podium: The unstoppable athletes of RingCentral Bulgaria appeared first on RingCentral Blog .

How financial institutions are turning every client interaction into a competitive advantage — or falling behind those that do. There’s a sobering number that should be on every financial executive’s radar: only 46% of U.S. bank customers say they’re certain they’ll remain with their current bank. More telling still — 26% point to a poor ... The post The million dollar question: Are your customer conversations working against you? appeared first on RingCentral Blog .

Contact center leaders have spent the last few years evaluating AI. In that time, the primary question has shifted from “should we deploy AI” to “how do we actually leverage AI along with our people?” This week at Customer Contact Week (CCW) Las Vegas, we announced the expansion of AIR Pro to deliver new agentic ... The post At CCW Las Vegas 2026: RingCentral expands AIR Pro to deliver agentic AI capabilities across customer engagement portfolio appeared first on RingCentral Blog .

When something matters, people call. They call when a situation is urgent, when the issue is too complex to type out, and when they need a resolution, not a chatbot response. Voice continues to be the channel customers reach for when the stakes are real. Metrigy’s Customer Optimization research study reports that voice is involved ... The post Voice AI agents vs. traditional IVR: What actually works better for customer calls appeared first on RingCentral Blog .

At RingCentral Bulgaria, we place a strong emphasis on knowledge sharing and community building. We believe that supporting the local tech ecosystem is essential for driving meaningful collaboration and development. This is why we partnered with JPrime, one of the most dynamic tech conferences in Bulgaria. The event brought together over a thousand attendees over ... The post RingCentral Bulgaria Sparks Connection at JPrime 2026 appeared first on RingCentral Blog .

For teams managing growing interaction volumes on flat headcount, automation separates sustainable operations from ones running on burnout. Interaction volumes are up. Customer expectations for faster resolution, more channel options, and personalized service keep rising. Headcount stays flat. The result shows up across the metrics: handle times creep up quarter over quarter, after-call documentation piles ... The post Contact center automation: How it works and what it delivers appeared first on RingCentral Blog .

Workforce management has long been the operational backbone of the contact center. It helped organizations answer a fundamental question: do we have the right number of people available to meet customer demand? The formula was relatively straightforward: forecast volume, build schedules, manage staffing, and hit service levels. While those responsibilities remain critical, the expectations placed ... The post How do AI Workforce Engagement Management tools coordinate CX teams? appeared first on RingCentral Blog .

Earlier this year, we shared an incredible milestone: RingCentral was crowned the #1 VoIP provider in the G2 Spring 2026 Reports, climbing all the way from #51 in 2023 to the absolute top spot. But true momentum doesn’t hit pause. Today, we are thrilled to announce that the G2 Summer 2026 Reports are officially live, ... The post The voice of the customer: Why RingCental leads the G2 Summer 2026 AI VoIP category appeared first on RingCentral Blog .