RingCentral(RNG)

Choosing the right AI customer service chatbot means weighing autonomous resolution, system integration, and enterprise-scale reliability, not just feature lists. The real question isn’t whether AI can handle customer interactions. It’s whether your chosen platform can manage your call volumes, integrate with your systems, and scale reliably beyond the demo environment. Almost every organization (97%) ... The post AI customer service chatbots: 5 platforms compared for 2026 appeared first on RingCentral Blog .

CRMs were built on a straightforward premise: centralize customer data, reduce manual effort, and give sales teams the visibility they need to close deals. However, the reality today looks different. Validity’s 2025 State of CRM Data Management found that 37% of more than 600 CRM users and stakeholders surveyed reported losing revenue as a direct ... The post Autonomy vs automation: Why your CRM needs an agentic AI upgrade appeared first on RingCentral Blog .

Five platforms compared with clear criteria for channel coverage, compliance, and total cost of ownership. Shortlisting a customer engagement platform (CEP) is harder than it looks. Every vendor claims full-channel coverage, but few are upfront about implementation timelines, pricing complexity, or how deep their compliance capabilities actually go. When you’re the one defending the shortlist ... The post Top customer engagement platforms compared (2026) appeared first on RingCentral Blog .

Queue management sits between every inbound contact and the agent who answers it. When queue management fails, it fails quietly at first. A few calls sit in a queue 30 seconds too long. An agent handles a contact that should have gone to someone else. A digital channel backs up while voice stays green. By ... The post Call queue management: Strategies, tools, and best practices for contact centers appeared first on RingCentral Blog .

Microsoft Teams became widely adopted at a moment when organizations needed a collaboration tool immediately. It was implemented quickly, adopted easily, and embedded into daily routines. Over time, familiarity turned into standardization. Today, Teams works well enough for internal communication. Messaging with colleagues. Joining video meetings. For many organizations, that part is settled. What is ... The post Make customer engagement work inside Microsoft Teams appeared first on RingCentral Blog .

RingCentral was recognized as a Leader or top provider by three independent analyst firms in May 2026. We’re proud to share that RingCentral has been named: A leader in 2026 IDC MarketScape: Worldwide Communications Engagement Platforms A leader in 2026 Omdia Universe: Customer Engagement Platforms A top provider in Metrigy’s Contact Center as a Service ... The post RingCentral named a Leader in analyst reports, and what that means for the future of customer engagement appeared first on RingCentral Blog .

When clients reach out to a financial advisor, it’s often with a time-sensitive need, whether it’s getting clarification on a pending trade, asking questions about portfolio performance during volatile market periods, or sorting out an issue with account access. A consistently high volume of routine inquiries can absorb a significant portion of an advisor’s time, ... The post Client service, redefined: How financial services firms can strengthen engagement appeared first on RingCentral Blog .

Quarterly Report filed 2026-05-11

Your customers reach out on their terms by phone, by text, during business hours and after. The question is whether your business is there when they do. A call comes in after hours. A text goes unanswered. A customer gets put on hold and hangs up. Today, RingCentral is expanding AI Receptionist (AIR), an AI ... The post AI Receptionist expands to texts, call queues, adds integrations, so every customer gets answered appeared first on RingCentral Blog .

A practical comparison of unified communications platforms that replace, not just supplement, Microsoft Teams. Searching for a Teams alternative usually starts with a specific operational gap, not a pricing spreadsheet. For most enterprise organizations, the trigger is realizing that Teams was never built for external communications: business phone capabilities are limited, SMS/MMS support is weak, ... The post Top 5 Microsoft Teams alternatives for enterprise communications appeared first on RingCentral Blog .

Material Event filed 2026-05-07