RingCentral(RNG)

Analyst firms look at technology markets in different ways. They don’t use the same methods to score vendors. So it stands out when two firms land on the same conclusion. Nucleus Research and Aragon Research just did. Nucleus Research named RingCentral a Leader in its 2026 CCaaS Technology Value Matrix. The report points to RingCentral’s ... The post Why two analyst firms see RingCentral leading the next generation of customer engagement appeared first on RingCentral Blog .

“How do you scale AI without losing the human touch that customers actually care about?” Too often, human oversight is treated as a temporary control to phase out once AI proves itself. Our CX experts argued the opposite: human oversight is the operating model that lets AI keep earning customer trust as adoption scales. This ... The post Keeping humans in the loop: 7 takeaways from AI Real Talk for scaling AI responsibly appeared first on RingCentral Blog .

A guide to what call center voice analytics is, and what full-coverage analytics can catch in every call. A five-point customer satisfaction (CSAT) survey tells you a customer was unhappy, but not the moment frustration started, the phrase that triggered it, or how many other calls hit the same trigger this week. That’s the gap ... The post Call center voice analytics: What it is, what it catches, and why coverage matters appeared first on RingCentral Blog .

There’s nothing like stepping away from the screen and spending a summer day together! Recently, our RingCentral Bulgaria team headed out in Sofia for a day of sunshine, games, and time to recharge. Sun, games, and good company The day kicked off the morning with coffee and refreshments before jumping into the activities. Teammates played ... The post Inside RingCentral’s Summer Health Day appeared first on RingCentral Blog .

Answer every patient call consistently, from scheduling to after-hours, without pulling staff away from the patients already in the office. Your front desk is already stretched thin. One staff member is checking in a patient, verifying insurance, and pulling a chart, all while the phone rings for the third time that hour. Something has to ... The post Medical office answering service: Keep patient calls covered appeared first on RingCentral Blog .

Answer every patient call, even when the front desk is managing check-ins, insurance questions, and in-person patients simultaneously. Every dental receptionist manages too many priorities at once. They greet arriving patients, verify insurance, process payments, answer clinical questions, and manage a constant stream of phone calls. When several things happen at once, the phone often ... The post Dental answering service: How practices keep every call covered appeared first on RingCentral Blog .

Give every human agent a partner that handles the busywork, so your team spends its time on the conversations that need a person. Your contact center is short-staffed, call volume keeps climbing, and customers expect faster answers than they did last year. Supervisors can’t listen to every call. Agents lose real time to typing up ... The post AI call center agent: What it is and how to evaluate one appeared first on RingCentral Blog .

Give every human agent a partner that handles the busywork, so your team spends its time on the conversations that need a person. Your contact center is short-staffed, call volume keeps climbing, and customers expect faster answers than they did last year. Supervisors can’t listen to every call. Agents lose real time to typing up […]

We’re proud to share RingCentral’s 12th consecutive year as a Leader in the 2026 Gartner® Magic Quadrant™ for Unified Communications as a Service. This acknowledgment reflects the strength of our RingEX solution, and our continued innovation across business phone, meetings, messaging, SMS, contact center, and of course, AI. Business communications is undergoing its most significant ... The post RingCentral named a Gartner® Magic Quadrant™ Leader for the 12th consecutive year appeared first on RingCentral Blog .

We’re proud to share RingCentral’s 12th consecutive year as a Leader in the 2026 Gartner® Magic Quadrant™ for Unified Communications as a Service. This acknowledgment reflects the strength of our RingEX solution, and our continued innovation across business phone, meetings, messaging, SMS, contact center, and of course, AI. Business communications is undergoing its most significant […]

Every unanswered call is a potential customer who moves on. For small businesses, missed calls, delayed responses, and inconsistent after-hours experiences hit cash flow directly, and your team can only do so much when they’re busy serving customers. There’s a better option. AI receptionists answer every call & texts 24/7, book appointments, capture leads, and ... The post AI Receptionist for small business: How to answer every call without hiring anyone appeared first on RingCentral Blog .