Best Alternatives to Decagon

Zendesk is a San Francisco-based customer service platform providing ticketing, live chat, email support, phone support, help center knowledge base, and customer service analytics

Braze is an enterprise customer engagement platform enabling marketing, product, and growth teams to send personalized, real-time messages across email, push notifications, SMS, in

Salesforce Marketing Cloud is the enterprise digital marketing platform within Salesforce's (NYSE: CRM) product suite — providing email marketing, mobile messaging, social media ma

Gainsight is a San Francisco-based customer success platform — the market category leader it helped define — providing B2B SaaS companies with the tools to reduce customer churn, e

Twilio is a San Francisco-based cloud communications platform — providing APIs for SMS, voice calls, WhatsApp, email, and video — enabling companies to embed communications capabil

HubSpot is a CRM platform company founded in 2006 by Brian Halligan and Dharmesh Shah at MIT, headquartered in Cambridge, Massachusetts, and the originator of the inbound marketing

Salesforce Service Cloud is the customer service and contact center management platform within Salesforce's (NYSE: CRM) product suite — providing case lifecycle management, omnicha

Adobe Experience Cloud is Adobe's enterprise marketing, analytics, and commerce platform, brought together under one umbrella to give large organizations an integrated suite for cu

ChurnZero is a Washington DC-based customer success platform designed for subscription and SaaS businesses — backed with $35 million raised including a $25 million Series B in 2021

Salesforce is a San Francisco-based enterprise software company — the world's #1 CRM platform — providing Sales Cloud (pipeline and opportunity management), Service Cloud (customer

Vitally is a customer success platform designed for B2B SaaS companies, providing account health scoring, customer data aggregation, automated playbooks, and customer success team

HubSpot Service Hub is the customer service product within HubSpot's unified CRM platform, built to help companies deliver support and retain customers using the same data, tools,

Hiver is a Pune, India-based customer support platform founded in 2011 that has raised $42M in funding to build a helpdesk solution that lives natively inside Gmail and Google Work

DevRev is a Palo Alto, California-based AI-powered platform founded in 2020 that addresses a long-standing organizational gap between customer support teams and product engineering

Twilio Segment is Twilio's customer data platform (CDP) that collects, unifies, and routes customer behavioral data from websites, mobile apps, servers, and cloud tools to analytic