Brand Intelligence Graph
Company Overview
About UserTesting
UserTesting is a human insight platform providing on-demand access to targeted panelists who record their screen and voice while completing tasks on websites, apps, and prototypes — enabling product, UX, marketing, and research teams to watch real users navigate their products and hear authentic reactions within hours rather than weeks. Listed on NYSE (NYSE: USER) before being acquired by Thoma Bravo private equity in 2023 for approximately $1.3 billion, UserTesting is headquartered in San Francisco and serves thousands of companies including Apple, Salesforce, Microsoft, and Walmart for rapid user research.
Business Model & Competitive Advantage
UserTesting's platform enables teams to recruit from a panel of over 2 million contributors globally, filtered by demographic characteristics, and have them complete structured tasks while recording their screen, voice, and facial expressions. Researchers receive video clips sorted by predefined test metrics within hours, rather than waiting weeks to schedule in-person usability studies. Machine learning tools analyze videos to identify emotional reactions, sentiment, and task completion rates across participants.
Competitive Landscape 2025–2026
In 2025, UserTesting competes in the user research and experience insight market against Maze (prototype testing), Lookback (live user interview platform), Hotjar (behavioral analytics), and Medallia (enterprise experience management). The user research market has consolidated as companies invest in continuous discovery practices rather than periodic research sprints. UserTesting's acquisition by Thoma Bravo and combination with UserZoom (another Thoma Bravo portfolio company) created a more comprehensive research platform covering both unmoderated video testing and moderated live interview capabilities. The 2025 strategy focuses on the combined UserTesting-UserZoom platform, expanding AI-powered insight synthesis from video research, and growing enterprise adoption of continuous research practices.
Recent Activity
View all →Foreign Filing filed 2026-09-29
Foreign Filing filed 2026-09-22
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Foreign Filing filed 2026-08-04
Key Differentiators
Strong Challenger
UserTesting is an established challenger with significant market presence and competitive offerings in Product Management.
Top 10 Ranked
Ranked #8 in the Product Management category, among the industry's best.
Frequently Asked Questions
Estimated Visibility Trend (Beta)
Simulated 8-week rolling score
Based on estimated brand signals. Historical tracking coming soon.
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