Company Overview
About Avoca
Avoca is a New York-based AI sales automation company building voice AI agents for service-based home services businesses — HVAC, plumbing, electrical, and trade contractors — that handle inbound customer calls, book appointments, provide quotes, and follow up with leads when human staff are unavailable. Founded in 2022 by Apurva Shrivastava and Tyson Chen, backed by Y Combinator (W23) with $500,000 seed from Soma Capital and E14 Fund, Avoca generated $1.4 million in revenue in 2025 with a 13-person team.
Business Model & Competitive Advantage
Avoca's AI phone agents solve the missed call problem that costs home services businesses thousands in lost revenue: HVAC companies and plumbers miss a significant percentage of inbound calls when technicians are in the field, during off-hours, and during peak demand periods (summer heat waves, winter freezes). Every missed call is a lost customer who calls a competitor. Avoca's AI agent answers calls 24/7, qualifies the service need, checks availability, books appointments into the CRM (ServiceTitan, Housecall Pro), and handles basic customer service questions — creating a fully staffed front desk experience without hiring additional dispatchers.
Competitive Landscape 2025–2026
In 2025, Avoca competes in the AI voice agent and home services sales automation market with Goodcall (AI phone agent for small businesses), Signpost (automated reviews and CRM for local businesses), and field service management platform AI features (ServiceTitan AI, Housecall Pro AI) for home services call handling automation. The home services market is a high-value AI application area: HVAC companies and plumbers have high-ticket average service call values ($300-2,000), making even modest improvement in lead capture meaningful. Y Combinator's W23 cohort included multiple AI voice agent companies as the technology proved viable for business phone handling. The 2025 strategy focuses on deepening integration with ServiceTitan (the dominant FSM platform), growing the outbound follow-up capabilities (following up with leads who requested quotes), and expanding to pest control, roofing, and other trade contractor verticals.
Recent Activity
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Emerging Innovator
Avoca is an emerging player bringing innovative solutions to the Sales & Revenue Operations market.
Frequently Asked Questions
Estimated Visibility Trend (Beta)
Simulated 8-week rolling score
Based on estimated brand signals. Historical tracking coming soon.
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