incident.io vs New Relic
Side-by-side comparison of AI visibility scores, market position, and capabilities
Raised $62M Series B at $400M valuation (Apr 2025) led by Insight Partners. Customers include Netflix, Ramp, Linear, Etsy. Built by ex-Monzo engineers. Slack-native incident workflows.
About
incident.io is an AI-powered incident management platform built by former Monzo (the UK digital bank) engineers, providing Slack-native incident response workflows used by engineering teams at Netflix, Ramp, Linear, and Etsy. The company raised $62 million in Series B financing at a $400 million valuation in April 2025, led by Insight Partners. In 2025-2026, incident.io pivoted strongly into AI agents that can autonomously triage and resolve incidents alongside human responders.
Observability platform taken private by Francisco Partners for $6.5B; unified APM, logs, and traces with generous free tier and New Relic AI natural language querying for engineering teams.
About
New Relic is an observability platform providing application performance monitoring (APM), infrastructure monitoring, distributed tracing, log management, and synthetic monitoring for engineering teams building and operating software. Founded in 2008 in San Francisco by Lew Cirne (who previously founded Wily Technology, acquired by CA Technologies) and listed on NYSE, New Relic was acquired by Francisco Partners and TPG in November 2023 for approximately $6.5 billion, taking the company private after years as a public company.
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