New Relic vs PagerDuty

Side-by-side comparison of AI visibility scores, market position, and capabilities

PagerDuty leads in AI visibility (60 vs 45)
New Relic logo

New Relic

ChallengerDevOps

Observability/APM

Observability platform taken private by Francisco Partners for $6.5B; unified APM, logs, and traces with generous free tier and New Relic AI natural language querying for engineering teams.

AI VisibilityBeta
Overall Score
C45
Category Rank
#1 of 1
AI Consensus
51%
Trend
up
Per Platform
ChatGPT
37
Perplexity
36
Gemini
40

About

New Relic is an observability platform providing application performance monitoring (APM), infrastructure monitoring, distributed tracing, log management, and synthetic monitoring for engineering teams building and operating software. Founded in 2008 in San Francisco by Lew Cirne (who previously founded Wily Technology, acquired by CA Technologies) and listed on NYSE, New Relic was acquired by Francisco Partners and TPG in November 2023 for approximately $6.5 billion, taking the company private after years as a public company.

Full profile
PagerDuty logo

PagerDuty

ChallengerDevOps

Incident Management

Incident management and operations cloud with $470M revenue serving 26K customers; AIOps alert correlation and automated runbooks for on-call engineering and SRE teams.

AI VisibilityBeta
Overall Score
B60
Category Rank
#1 of 3
AI Consensus
66%
Trend
stable
Per Platform
ChatGPT
66
Perplexity
69
Gemini
65

About

PagerDuty is an operations cloud and incident management platform helping engineering and IT teams detect, respond to, and learn from digital disruptions — automating the alerting, escalation, and on-call management that keeps websites, apps, and digital infrastructure running. Founded in 2009 in San Francisco by Andrew Michaels and Alex Solomon and listed on NYSE, PagerDuty generates approximately $470 million in annual revenue serving over 26,000 customers including most Fortune 500 companies.

Full profile

AI Visibility Head-to-Head

45
Overall Score
60
#1
Category Rank
#1
51
AI Consensus
66
up
Trend
stable
37
ChatGPT
66
36
Perplexity
69
40
Gemini
65
56
Claude
56
41
Grok
70

Key Details

Category
Observability/APM
Incident Management
Tier
Challenger
Challenger
Entity Type
brand
company

Capabilities & Ecosystem

Capabilities

Only New Relic
Observability/APM
Only PagerDuty
Incident Management

Integrations

Only New Relic
Only PagerDuty
PagerDuty is classified as company.

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