BMC Helix vs ManageEngine
Side-by-side comparison of AI visibility scores, market position, and capabilities
Houston enterprise ITSM and AIOps platform at ~$800M ARR from BMC Software split (Oct 2024); KKR-owned serving 92% Forbes Global 100 with AI incident correlation and ITOM competing with ServiceNow for enterprise IT service management.
About
BMC Helix is a Houston, Texas-based enterprise IT service management and AIOps platform — operating as one of two independent companies created from the October 2024 BMC Software strategic split, focusing on Digital Service and Operations Management with approximately $800 million in annual recurring revenue, while remaining owned by private equity firm KKR (which acquired BMC Software for $10 billion in 2018) and Access Industries — providing enterprises and managed service providers with AI-driven IT service management (ITSM), IT operations management (ITOM), AIOps, and service desk solutions serving 10,000+ customers globally including 92% of the Forbes Global 100. BMC Helix's platform delivers intelligent incident management, change management, problem management, and service catalog capabilities — with AIOps that correlates events from multi-cloud and hybrid infrastructure to provide root cause identification and automated remediation. The original BMC Software was founded in September 1980 in Houston by Scott Boulette, John Moores, and Dan Cloer.
Enterprise IT management suite from Zoho; 60+ products covering ITSM, endpoint, SIEM, and network monitoring at lower cost than ServiceNow, CrowdStrike, and Splunk.
About
ManageEngine is a division of Zoho Corporation providing enterprise IT management software covering IT service management (ITSM), endpoint management, network monitoring, security operations, IAM, and IT analytics. Part of the $1 billion+ Zoho Corporation, ManageEngine offers over 60 IT management products targeting mid-market enterprises that need enterprise-grade IT tools at more accessible pricing than large competitors like ServiceNow (ITSM) or CrowdStrike (endpoint security).
AI Visibility Head-to-Head
Key Details
Capabilities & Ecosystem
Capabilities
Integrations
Also Compare
Track AI Visibility in Real Time
Monitor how your brand performs across ChatGPT, Gemini, Perplexity, Claude, and Grok daily.