NinjaOne vs ServiceNow

Side-by-side comparison of AI visibility scores, market position, and capabilities

ServiceNow leads in AI visibility (93 vs 62)
NinjaOne logo

NinjaOne

ChallengerIT Operations & Observability

RMM

Cloud RMM platform with $1.9B valuation serving 20K+ MSP and enterprise customers; modern UI and fast performance driving rapid growth with backup, ticketing, and MDM expansion.

AI VisibilityBeta
Overall Score
B62
Category Rank
#65 of 305
AI Consensus
74%
Trend
stable
Per Platform
ChatGPT
59
Perplexity
65
Gemini
57

About

NinjaOne (formerly NinjaRMM) is a cloud-based IT management platform providing remote monitoring and management (RMM), endpoint management, patch management, and IT documentation tools for managed service providers (MSPs) and enterprise IT teams. Founded in 2013 in Austin, Texas and having raised approximately $350 million at a $1.9 billion valuation, NinjaOne serves over 20,000 customers managing millions of endpoints and has positioned itself as one of the fastest-growing RMM platforms in the MSP market.

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ServiceNow logo

ServiceNow

LeaderIT Operations & Observability

ITSM/ITOM

NYSE-listed (NOW) enterprise workflow platform at $10.98B revenue serving 85% of Fortune 500; ITSM and AI automation competing with Atlassian and Microsoft for enterprise service management consolidation.

AI VisibilityBeta
Overall Score
A93
Category Rank
#4 of 305
AI Consensus
87%
Trend
stable
Per Platform
ChatGPT
90
Perplexity
94
Gemini
91

About

ServiceNow is a Santa Clara, California-based enterprise cloud platform — listed on NYSE (NYSE: NOW) — providing IT service management (ITSM), IT operations management (ITOM), customer service management, HR service delivery, security operations, and business process automation across enterprise departments through a unified platform that enables organizations to digitalize and automate workflows at scale. Founded in 2004 by Fred Luddy and generating $10.98 billion in subscription revenue in fiscal year 2024 with 8,100+ enterprise customers including 85% of the Fortune 500 (Apple, Amazon, Nike, Goldman Sachs), ServiceNow is the fastest enterprise software company to reach $10 billion in revenue.

Full profile

AI Visibility Head-to-Head

62
Overall Score
93
#65
Category Rank
#4
74
AI Consensus
87
stable
Trend
stable
59
ChatGPT
90
65
Perplexity
94
57
Gemini
91
64
Claude
91
67
Grok
88

Key Details

Category
RMM
ITSM/ITOM
Tier
Challenger
Leader
Entity Type
brand
company

Capabilities & Ecosystem

NinjaOneintegrates withServiceNow

Capabilities

Only NinjaOne
RMM
Only ServiceNow
ITSM/ITOM

Integrations

ServiceNow is classified as company.

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