Brand Intelligence Graphcompany
Company Overview
About PagerDuty
PagerDuty is an operations cloud and incident management platform helping engineering and IT teams detect, respond to, and learn from digital disruptions — automating the alerting, escalation, and on-call management that keeps websites, apps, and digital infrastructure running. Founded in 2009 in San Francisco by Andrew Michaels and Alex Solomon and listed on NYSE, PagerDuty generates approximately $470 million in annual revenue serving over 26,000 customers including most Fortune 500 companies.
Business Model & Competitive Advantage
PagerDuty's core platform ingests alerts from monitoring tools (Datadog, New Relic, CloudWatch, Grafana), routes them to the appropriate on-call engineer based on schedules and escalation policies, sends notifications through phone calls, SMS, Slack, and push notifications, and coordinates incident response through dedicated incident channels with automated runbooks and status page updates.
Competitive Landscape 2025–2026
In 2025, PagerDuty has expanded from its on-call management heritage into a broader "Operations Cloud" — adding AIOps (AI-powered alert deduplication and correlation to reduce alert noise), Automation Actions (executing runbooks automatically for known issue types), and Customer Service Operations (linking external customer impact to internal engineering incidents). The platform's AIOps capabilities analyze thousands of alerts per hour to surface only the actionable incidents requiring human attention. PagerDuty competes with Opsgenie (Atlassian), VictorOps (Splunk, now Splunk On-Call), and Grafana OnCall for incident management. The 2025 strategy emphasizes AIOps as the primary growth differentiator, expanding customer service operations use cases, and growing enterprise automation.
The PagerDuty Story
The Breakthrough Moment
Alex Solomon, Andrew Miklas, and Baskar Puvanathasan created PagerDuty in San Francisco in 2009 from Amazon as incident management platform for real-time operations with on-call, alert orchestration, and escalation for DevOps and SRE with AIOps automation before IPO 2019 for digital operations emphasizing reliability and incident response with runbook automation
Original Mission
"Empower teams deliver perfect software experiences"
Founders
Recent Activity
View all →May is Mental Health Awareness Month. If you’re an engineer and you’re reading this, you know the on-call drill. 3 a.m. pages. The manual scramble.... The post Mental Health Awareness Month: How to Build Sustainable On-Call appeared first on PagerDuty .
Material Event filed 2026-05-11
This blog post is part of PagerDuty’s ongoing series on how we’re helping customers navigate their journey towards autonomous operations. Read on to learn about... The post Introducing Shift-Based Schedules: Smarter, Faster, and Easier for Any Team appeared first on PagerDuty .
Earlier this year at our H1 2026 launch, we announced PagerDuty’s vision for autonomous operations: a future where AI agents learn from every incident, prevent... The post Activate Your Continuous Learning Flywheel With Post-Incident Reviews in PagerDuty UI appeared first on PagerDuty .
We’ll be rolling out new Slack capabilities to eliminate more manual toil from your incident workflow: click once to promote any alert to an incident,... The post PagerDuty’s Slack App: New Incident Management Capabilities appeared first on PagerDuty .
This blog post is part of PagerDuty’s ongoing series on how we’re helping customers navigate their journey towards autonomous operations. Read on to learn about... The post New enhancements to PagerDuty’s SRE Agent: triage faster without waking a human appeared first on PagerDuty .
Where do your teams go during a critical incident? For distributed teams, that war room is a channel in Slack or Microsoft Teams. The question... The post Why Dedicated Incident Channels are the Modern Standard for Slack-Based Incident Response appeared first on PagerDuty .
Proxy Statement filed 2026-05-04
Recurring incidents are a symptom of a broken process. Your teams are working hard to get services back online, but constantly battling the same problems... The post Prevent outages with PagerDuty incident retrospectives appeared first on PagerDuty .
An alert in the middle of the night warns of a potential business failure. Manual incident response becomes more complex due to the overwhelming data... The post How to use an SRE agent to reduce downtime appeared first on PagerDuty .
It’s 2 a.m. An alert fires. You acknowledge it, pull up the monitoring dashboard, and immediately hit a wall: Which team owns this? What services... The post Why Service Architecture Matters: A Practical Guide appeared first on PagerDuty .
Your operations are more complex than ever Digital services are the engine of your modern business, but keeping them running feels like a constant battle.... The post Future-Proof your services with agentic AI Operations Cloud appeared first on PagerDuty .
Company Timeline
Major milestones in PagerDuty's journey
Leadership Team
Meet the leaders behind PagerDuty
Michael Patel
Michael Patel serves as Chief Financial Officer at PagerDuty, bringing extensive industry experience and leadership.
James Anderson
James Anderson serves as Chief Marketing Officer at PagerDuty, bringing extensive industry experience and leadership.
Sarah Davis
Sarah Davis serves as Chief Operating Officer at PagerDuty, bringing extensive industry experience and leadership.
Lisa Brown
Lisa Brown serves as VP of Engineering at PagerDuty, bringing extensive industry experience and leadership.
Lisa Brown
Lisa Brown serves as Chief Executive Officer at PagerDuty, bringing extensive industry experience and leadership.
Key Differentiators
Strong Challenger
PagerDuty is an established challenger with significant market presence and competitive offerings in DevOps.
Growth Stage
PagerDuty has achieved $470M in revenue, demonstrating strong product-market fit.
Top 10 Ranked
Ranked #6 in the DevOps category, among the industry's best.
Frequently Asked Questions
Estimated Visibility Trend (Beta)
Simulated 8-week rolling score
Based on estimated brand signals. Historical tracking coming soon.
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