Brand Intelligence Graphcompany
Company Overview
About PagerDuty
PagerDuty is an operations cloud and incident management platform helping engineering and IT teams detect, respond to, and learn from digital disruptions — automating the alerting, escalation, and on-call management that keeps websites, apps, and digital infrastructure running. Founded in 2009 in San Francisco by Andrew Michaels and Alex Solomon and listed on NYSE, PagerDuty generates approximately $470 million in annual revenue serving over 26,000 customers including most Fortune 500 companies.
Business Model & Competitive Advantage
PagerDuty's core platform ingests alerts from monitoring tools (Datadog, New Relic, CloudWatch, Grafana), routes them to the appropriate on-call engineer based on schedules and escalation policies, sends notifications through phone calls, SMS, Slack, and push notifications, and coordinates incident response through dedicated incident channels with automated runbooks and status page updates.
Competitive Landscape 2025–2026
In 2025, PagerDuty has expanded from its on-call management heritage into a broader "Operations Cloud" — adding AIOps (AI-powered alert deduplication and correlation to reduce alert noise), Automation Actions (executing runbooks automatically for known issue types), and Customer Service Operations (linking external customer impact to internal engineering incidents). The platform's AIOps capabilities analyze thousands of alerts per hour to surface only the actionable incidents requiring human attention. PagerDuty competes with Opsgenie (Atlassian), VictorOps (Splunk, now Splunk On-Call), and Grafana OnCall for incident management. The 2025 strategy emphasizes AIOps as the primary growth differentiator, expanding customer service operations use cases, and growing enterprise automation.
The PagerDuty Story
The Breakthrough Moment
Alex Solomon, Andrew Miklas, and Baskar Puvanathasan created PagerDuty in San Francisco in 2009 from Amazon as incident management platform for real-time operations with on-call, alert orchestration, and escalation for DevOps and SRE with AIOps automation before IPO 2019 for digital operations emphasizing reliability and incident response with runbook automation
Original Mission
"Empower teams deliver perfect software experiences"
Founders
Recent Activity
View all →In a 2025 analysis spanning over 100 large language models, Veracode found that nearly half (45%) of AI-generated code causes known security issues and vulnerabilities.... The post AI Is Outpacing Code Review. Here’s How to Catch Up (Without Slowing Down) appeared first on PagerDuty .
As the world is racing to plug AI into nearly every part of business, especially software engineering, the stakes to maintain operational integrity have never... The post 5 Ways IT Leaders Are Using AI to Improve Operations in 2026 appeared first on PagerDuty .
This blog post is part of PagerDuty’s ongoing series on how we’re helping customers navigate their journey towards autonomous operations. Read on to learn about... The post Bring Your Backstage Context Into Every PagerDuty Incident appeared first on PagerDuty .
This blog post is part of PagerDuty’s ongoing series on how we’re helping customers navigate their journey towards autonomous operations. Read on to learn about... The post SRE Agent Enhancements: Faster Triage, Greater Access Controls, Deeper System Connectivity appeared first on PagerDuty .
This blog post is part of PagerDuty’s ongoing series on how we’re helping customers navigate their journey towards autonomous operations. Read on to learn about... The post Get the Context Your Alerts Are Missing with Event Enrichment appeared first on PagerDuty .
Last week I rang the closing bell at the New York Stock Exchange. It made for a great photo, sure, but that’s not really why... The post Celebrating a Baton Pass at the NYSE’s Closing Bell appeared first on PagerDuty .
In December 2025, an AI coding agent at AWS suddenly decided to delete and rebuild an entire production environment, causing a 13-hour service disruption and... The post 3 Things IT Leaders Are Learning About AI-First Operations: Key Takeaways From PagerDuty on Tour 2026 appeared first on PagerDuty .
It’s 2:47 p.m. Your checkout service has been down for 11 minutes. Customers are screenshotting errors and calling in. Your CEO walks into your office... The post The 13 Questions CEOs Ask After an Incident (And What IT Leaders Must Be Ready to Answer) appeared first on PagerDuty .
While most on-call schedules are built to represent regular rotations, often on a weekly basis, not all of your on-call needs require the same coverage... The post Custom shifts for one-off requirements or complex schedules appeared first on PagerDuty .
The best incident is the one your customers never notice. A payment clears, a stream doesn’t buffer, a loan closes on time—all because upstream, your... The post How PagerDuty Powers Intelligent Incident Response for The Golden State Warriors, UWM, and Arize appeared first on PagerDuty .
Material Event filed 2026-07-14
Watch Duty’s Emergency Response Platform Delivers Life-Saving Information and Alerts When a wildfire ignites, every second counts—yet official emergency alerts often arrive too late for... The post How Watch Duty Scales Public Safety and Resilience with PagerDuty appeared first on PagerDuty .
Company Timeline
Major milestones in PagerDuty's journey
Leadership Team
Meet the leaders behind PagerDuty
Michael Patel
Michael Patel serves as Chief Financial Officer at PagerDuty, bringing extensive industry experience and leadership.
James Anderson
James Anderson serves as Chief Marketing Officer at PagerDuty, bringing extensive industry experience and leadership.
Sarah Davis
Sarah Davis serves as Chief Operating Officer at PagerDuty, bringing extensive industry experience and leadership.
Lisa Brown
Lisa Brown serves as VP of Engineering at PagerDuty, bringing extensive industry experience and leadership.
Lisa Brown
Lisa Brown serves as Chief Executive Officer at PagerDuty, bringing extensive industry experience and leadership.
Key Differentiators
Strong Challenger
PagerDuty is an established challenger with significant market presence and competitive offerings in DevOps.
Growth Stage
PagerDuty has achieved $470M in revenue, demonstrating strong product-market fit.
Top 10 Ranked
Ranked #6 in the DevOps category, among the industry's best.
Frequently Asked Questions
Estimated Visibility Trend (Beta)
Simulated 8-week rolling score
Based on estimated brand signals. Historical tracking coming soon.
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