Brand Intelligence Graphcompany
Company Overview
About PagerDuty
PagerDuty is an operations cloud and incident management platform helping engineering and IT teams detect, respond to, and learn from digital disruptions — automating the alerting, escalation, and on-call management that keeps websites, apps, and digital infrastructure running. Founded in 2009 in San Francisco by Andrew Michaels and Alex Solomon and listed on NYSE, PagerDuty generates approximately $470 million in annual revenue serving over 26,000 customers including most Fortune 500 companies.
Business Model & Competitive Advantage
PagerDuty's core platform ingests alerts from monitoring tools (Datadog, New Relic, CloudWatch, Grafana), routes them to the appropriate on-call engineer based on schedules and escalation policies, sends notifications through phone calls, SMS, Slack, and push notifications, and coordinates incident response through dedicated incident channels with automated runbooks and status page updates.
Competitive Landscape 2025–2026
In 2025, PagerDuty has expanded from its on-call management heritage into a broader "Operations Cloud" — adding AIOps (AI-powered alert deduplication and correlation to reduce alert noise), Automation Actions (executing runbooks automatically for known issue types), and Customer Service Operations (linking external customer impact to internal engineering incidents). The platform's AIOps capabilities analyze thousands of alerts per hour to surface only the actionable incidents requiring human attention. PagerDuty competes with Opsgenie (Atlassian), VictorOps (Splunk, now Splunk On-Call), and Grafana OnCall for incident management. The 2025 strategy emphasizes AIOps as the primary growth differentiator, expanding customer service operations use cases, and growing enterprise automation.
The PagerDuty Story
The Breakthrough Moment
Alex Solomon, Andrew Miklas, and Baskar Puvanathasan created PagerDuty in San Francisco in 2009 from Amazon as incident management platform for real-time operations with on-call, alert orchestration, and escalation for DevOps and SRE with AIOps automation before IPO 2019 for digital operations emphasizing reliability and incident response with runbook automation
Original Mission
"Empower teams deliver perfect software experiences"
Founders
Recent Activity
View all →AI adoption is now a measurable driver of both uptime and growth. According to PagerDuty’s 2026 State of AI-First Digital Operations report, 75% of organizations... The post The 5 Stages of AI-Human Collaboration to Improve Operational Reliability appeared first on PagerDuty .
Most organizations managing major incidents realized that every moment matters. Context-switching between different tools – with multiple web and chat surfaces having to be open... The post Automate Incident Management with PagerDuty Slack appeared first on PagerDuty .
PagerDuty’s new intelligent Model Context Protocol (MCP) tools, recently announced in Early Access, are a step toward autonomous operations. Here’s how they help customers get... The post Investigate Smarter from Any Agent: Blast Radius and AI Post-Incident Reviews Come to the PagerDuty MCP Server appeared first on PagerDuty .
According to a 2025 report from Ravio, entry-level hiring (especially in engineering roles) has collapsed by more than 73% due to increasing AI capabilities. That... The post The AI Economy Has a Senior Engineer Problem. Here’s How to Solve It appeared first on PagerDuty .
This blog post is part of PagerDuty’s ongoing series on how we’re helping customers navigate their journey towards autonomous operations. Read on to learn about... The post See It, Approve It, Revoke It: Scoped OAuth for Public Apps appeared first on PagerDuty .
This blog post is part of PagerDuty’s ongoing series on how we’re helping customers navigate their journey towards autonomous operations. Read on to learn about... The post PD Automation Runner: Automation That Finally Reaches Your On-Prem Stack appeared first on PagerDuty .
Material Event filed 2026-08-27
Quarterly Report filed 2026-08-27
With AI agents and AI-generated code becoming the norm in modern enterprise software, backend systems are evolving faster than ever. And it’s leaving most operations... The post How to Build a Self-Improving Operations System in 5 Steps appeared first on PagerDuty .
In a 2025 analysis spanning over 100 large language models, Veracode found that nearly half (45%) of AI-generated code causes known security issues and vulnerabilities.... The post AI Is Outpacing Code Review. Here’s How to Catch Up (Without Slowing Down) appeared first on PagerDuty .
As the world is racing to plug AI into nearly every part of business, especially software engineering, the stakes to maintain operational integrity have never... The post 5 Ways IT Leaders Are Using AI to Improve Operations in 2026 appeared first on PagerDuty .
This blog post is part of PagerDuty’s ongoing series on how we’re helping customers navigate their journey towards autonomous operations. Read on to learn about... The post Bring Your Backstage Context Into Every PagerDuty Incident appeared first on PagerDuty .
Company Timeline
Major milestones in PagerDuty's journey
Leadership Team
Meet the leaders behind PagerDuty
Michael Patel
Michael Patel serves as Chief Financial Officer at PagerDuty, bringing extensive industry experience and leadership.
James Anderson
James Anderson serves as Chief Marketing Officer at PagerDuty, bringing extensive industry experience and leadership.
Sarah Davis
Sarah Davis serves as Chief Operating Officer at PagerDuty, bringing extensive industry experience and leadership.
Lisa Brown
Lisa Brown serves as VP of Engineering at PagerDuty, bringing extensive industry experience and leadership.
Lisa Brown
Lisa Brown serves as Chief Executive Officer at PagerDuty, bringing extensive industry experience and leadership.
Key Differentiators
Strong Challenger
PagerDuty is an established challenger with significant market presence and competitive offerings in DevOps.
Growth Stage
PagerDuty has achieved $470M in revenue, demonstrating strong product-market fit.
Top 10 Ranked
Ranked #6 in the DevOps category, among the industry's best.
Frequently Asked Questions
Estimated Visibility Trend (Beta)
Simulated 8-week rolling score
Based on estimated brand signals. Historical tracking coming soon.
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