Brand Intelligence Graphcompany
Company Overview
About PagerDuty
PagerDuty is an operations cloud and incident management platform helping engineering and IT teams detect, respond to, and learn from digital disruptions — automating the alerting, escalation, and on-call management that keeps websites, apps, and digital infrastructure running. Founded in 2009 in San Francisco by Andrew Michaels and Alex Solomon and listed on NYSE, PagerDuty generates approximately $470 million in annual revenue serving over 26,000 customers including most Fortune 500 companies.
Business Model & Competitive Advantage
PagerDuty's core platform ingests alerts from monitoring tools (Datadog, New Relic, CloudWatch, Grafana), routes them to the appropriate on-call engineer based on schedules and escalation policies, sends notifications through phone calls, SMS, Slack, and push notifications, and coordinates incident response through dedicated incident channels with automated runbooks and status page updates.
Competitive Landscape 2025–2026
In 2025, PagerDuty has expanded from its on-call management heritage into a broader "Operations Cloud" — adding AIOps (AI-powered alert deduplication and correlation to reduce alert noise), Automation Actions (executing runbooks automatically for known issue types), and Customer Service Operations (linking external customer impact to internal engineering incidents). The platform's AIOps capabilities analyze thousands of alerts per hour to surface only the actionable incidents requiring human attention. PagerDuty competes with Opsgenie (Atlassian), VictorOps (Splunk, now Splunk On-Call), and Grafana OnCall for incident management. The 2025 strategy emphasizes AIOps as the primary growth differentiator, expanding customer service operations use cases, and growing enterprise automation.
The PagerDuty Story
The Breakthrough Moment
Alex Solomon, Andrew Miklas, and Baskar Puvanathasan created PagerDuty in San Francisco in 2009 from Amazon as incident management platform for real-time operations with on-call, alert orchestration, and escalation for DevOps and SRE with AIOps automation before IPO 2019 for digital operations emphasizing reliability and incident response with runbook automation
Original Mission
"Empower teams deliver perfect software experiences"
Founders
Recent Activity
View all →A year ago, AI coding tools worked alongside developers—suggesting the next line, completing a function, accelerating work that a human was already doing. Today, they’re... The post Why Faster Recovery Beats Faster Shipping in the AI Era appeared first on PagerDuty .
This blog post is part of PagerDuty’s ongoing series on how we’re helping customers navigate their journey toward autonomous operations. Read on to learn about... The post PagerDuty agent app in GitHub: incident context where you already work appeared first on PagerDuty .
This blog post is part of PagerDuty’s ongoing series on how we’re helping customers navigate their journey towards autonomous operations. Read on to learn about... The post AI Orchestrations: Your easy button for proactive operations appeared first on PagerDuty .
This blog post is part of PagerDuty’s ongoing series on how we’re helping customers navigate their journey towards autonomous operations. Read on to learn about... The post Rundeck/RBA 6.0: Modernizing the foundation your automation runs on appeared first on PagerDuty .
Organizations are no longer asking whether to adopt AI; that question is settled. The focus now is on reaching a point where AI is doing... The post AI Is Not a Switch: The Real Path to AI-First Operations appeared first on PagerDuty .
Engineering teams have plenty of ideas, but they’re often short on time to act on them. As software systems grow more complex, an increasing share... The post How AI-First Operations Unlocks Compounding Engineering Productivity appeared first on PagerDuty .
Material Event filed 2026-06-22
Material Event filed 2026-06-22
The impact vision for PagerDuty.org is to enable mission-driven teams to build a resilient world and a sustainable future for all. As a leader in... The post Resilience for an AI-Powered Future: PagerDuty’s FY26 Impact Report appeared first on PagerDuty .
When a major IT incident hits, most organizations know what it costs in the moment: lost transactions and missed SLAs. But according to the findings... The post What Major Incidents Really Cost Your Business appeared first on PagerDuty .
A majority of office professionals (72%) believe they understand how to use AI for their job better than the team responsible for managing AI at... The post Shadow AI Is Happening Within Your Organization appeared first on PagerDuty .
This blog post is part of PagerDuty’s ongoing series on how we’re helping customers navigate their journey towards autonomous operations. Read on to learn about... The post Insights Agent: Deep operational intelligence where your team works appeared first on PagerDuty .
Company Timeline
Major milestones in PagerDuty's journey
Leadership Team
Meet the leaders behind PagerDuty
Michael Patel
Michael Patel serves as Chief Financial Officer at PagerDuty, bringing extensive industry experience and leadership.
James Anderson
James Anderson serves as Chief Marketing Officer at PagerDuty, bringing extensive industry experience and leadership.
Sarah Davis
Sarah Davis serves as Chief Operating Officer at PagerDuty, bringing extensive industry experience and leadership.
Lisa Brown
Lisa Brown serves as VP of Engineering at PagerDuty, bringing extensive industry experience and leadership.
Lisa Brown
Lisa Brown serves as Chief Executive Officer at PagerDuty, bringing extensive industry experience and leadership.
Key Differentiators
Strong Challenger
PagerDuty is an established challenger with significant market presence and competitive offerings in DevOps.
Growth Stage
PagerDuty has achieved $470M in revenue, demonstrating strong product-market fit.
Top 10 Ranked
Ranked #6 in the DevOps category, among the industry's best.
Frequently Asked Questions
Estimated Visibility Trend (Beta)
Simulated 8-week rolling score
Based on estimated brand signals. Historical tracking coming soon.
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