NinjaOne

“Can you show me that our environment is covered?” is the client question that many managed service providers (MSPs) dread. Answering it can reveal more about your operations than you might like. Pulling together a coherent answer to this question while navigating across multiple systems such as vulnerability, patch coverage, and backup health can take […]

Material Event filed 2026-07-01

The IT industry is racing to automate Tier 1 support. Gartner found that 91% of customer service leaders feel pressure to use AI this year to improve operational efficiency. Another study by McKinsey showed that 64% of enterprise leaders say that AI is enabling their innovation, and 80% list efficiency as the primary goal for […]

AI is everywhere. Whether you’re a cautious adopter or an AI enthusiast, there’s room at the table for everyone. The benefits are clear, automation can improve workflows, increase efficiency, and help teams eliminate repetitive, mundane tasks, freeing employees up to focus on higher-value work. At the same time, the concerns are just as valid. Security […]

The use of cloud and SaaS applications has become a mainstay in many modern office environments. Take Microsoft 365 and Google Workspace as examples: Both are widely used to store and manage business data. While these applications are indubitably beneficial, the question of data security will always remain. Generally, most SaaS and cloud applications provide […]

When critical external services are unavailable, IT teams need a reliable way to simulate network traffic. Socat provides a highly flexible solution to bridge these connectivity gaps seamlessly. In this guide, you will learn how to leverage this advanced tool for precise network simulation, routing, and troubleshooting. Understanding the Socat Command: What it does and […]

Modern Linux systems depend on fast, reliable communication between user-space applications and the kernel. Traditional methods like ioctl and polling-based tools get the job done. However, they come with real limitations in flexibility and structured data access. In turn, this makes them a poor fit for the kind of monitoring and diagnostics modern Linux environments […]

Information Technology Infrastructure Library (ITIL) provides structured processes and consistent service delivery, making it a standard framework for IT service management. However, due to the evolution of technology, modern IT environments require faster response times and better flexibility. This means ITIL is slightly outdated, unable to provide IT companies with the services they need. Thankfully, […]

Knowledge management systems are built to reduce repetitive work, speed up issue resolution, and keep institutional knowledge from walking out the door when someone leaves. Most organizations have one. Far fewer actually get consistent value from it. The problem is rarely the tool. It is the gap between how IT knowledge management systems are designed […]

One thing we’re always told in IT is that “visibility is everything.” You can’t fix what you don’t know, after all—and on the surface, that statement makes absolute sense. But it doesn’t really explain the entire philosophy behind it. Visibility is everything, but only if you understand what it is you’re seeing. Think about this […]

A Configuration Management Database (CMDB) captures the relationships of key components within your IT environment. And with CMDB dependency mapping and better visibility, your list of Configuration Items (CIs) goes beyond simple asset inventory, setting the stage for proactive system updates and easier troubleshooting. Leveraging your configuration management database to improve visibility Why CMDBs fail […]