ManageEngine vs Jira Service Management
Side-by-side comparison of AI visibility scores, market position, and capabilities
Enterprise IT management suite from Zoho; 60+ products covering ITSM, endpoint, SIEM, and network monitoring at lower cost than ServiceNow, CrowdStrike, and Splunk.
About
ManageEngine is a division of Zoho Corporation providing enterprise IT management software covering IT service management (ITSM), endpoint management, network monitoring, security operations, IAM, and IT analytics. Part of the $1 billion+ Zoho Corporation, ManageEngine offers over 60 IT management products targeting mid-market enterprises that need enterprise-grade IT tools at more accessible pricing than large competitors like ServiceNow (ITSM) or CrowdStrike (endpoint security).
Atlassian ITSM platform (NASDAQ: TEAM, $5.46B TTM revenue, +19.51%) serving 83% Fortune 500; Rovo AI teammate and Jira unification at Team '24 competing with ServiceNow for DevOps-aligned IT service management.
About
Jira Service Management (JSM) is a cloud IT service management (ITSM) platform developed by Atlassian Corporation (NASDAQ: TEAM) — parent company reporting $5.46 billion in revenue for the twelve months ending September 2025 (+19.51% year-over-year) with a $71 billion market capitalization, serving 300,000+ customers including 83% of the Fortune 500 — providing IT, service desk, and operations teams with incident management, change management, problem management, service catalog, and asset management capabilities built on Atlassian's Jira platform with 98% customer retention. At Team '24 (2024), Atlassian merged Jira Software and Jira Work Management into a unified "Jira" product, and introduced Rovo — an AI teammate providing intelligent search, chat, and automation across the Atlassian platform. JSM competes in the ITSM market by leveraging Atlassian's developer platform ubiquity: 10+ million developers already using Jira for software projects creates a natural expansion path into ITSM for the same enterprise. Founded 2002 by Mike Cannon-Brookes and Scott Farquhar in Sydney, Australia; NASDAQ IPO 2015.
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