Jira Service Management

New research from Atlassian's Teamwork Lab finds that workers who disclose using AI are judged as 10x lazier than peers doing identical work, unless their company has built a culture that celebrates it. The post New research shows honesty about AI use at work is backfiring appeared first on Inside Atlassian .

90,000 tickets auto-classified. Zero wait time. A practical guide to deploying Rovo agents in Jira Service Management for instant resolution and measurable ROI. The learnings in this white paper are based on the session, “Rovo Agents in action: Accelerating self-service deflection”, presented at Atlassian’s Team ’26 conference. You can check out this session and others […] The post From repetitive tickets to instant resolution: How AI agents help reclaim your service desk for the work that matters appeared first on Inside Atlassian .

Code Reviewer already knew the rules. We gave it history. Rovo Dev Code Reviewer catches PR issues related to code bug, code design, code readability, maintenance, testing, etc. It works well. But we saw an opportunity to take it further: to give it something closer to the institutional memory that experienced reviewers build over time, […] The post Improving Code Reviewer with Atlassian PR Context appeared first on Inside Atlassian .

Why organic adoption beat top-down mandates at one of America's largest restaurant chains The post How Wendy’s turned everyday challenges into enterprise-wide transformation appeared first on Inside Atlassian .

Ever wondered what’s possible when you connect service management, knowledge, and AI on a single platform? Meet Neta, the proprietary software platform for energy and utilities of Engineering Group (ENG) ENG is a global Digital Transformation Company with more than 14,000 employees across 50+ subsidiaries in 21 countries. Neta is supported by a dedicated team […] The post How switching to Jira Service Management and Rovo helped Neta cut ticket escalations by 35% appeared first on Inside Atlassian .

We improved across the board — and our Vision and Innovation scores tell a bigger story about where SPM is heading. We’re proud to share that Atlassian has been recognized as a Strong Performer in The Forrester Wave™: Strategic Portfolio Management Tools, Q2 2026. But the placement is only part of the story.We have evolved […] The post Atlassian named a Strong Performer in The Forrester Wave™: Strategic Portfolio Management Tools, Q2 2026 appeared first on Inside Atlassian .

We’re excited to announce that immutable tags are now available for the Bitbucket Packages container registry. With immutable tags, workspace admins can set container image tags from being overwritten, moved, or modified after they’re first pushed. Tags are how your team refers to container images, but by default they’re mutable: anyone with push access can point an […] The post Prevent container image overwrites with immutable tags in Bitbucket Packages appeared first on Inside Atlassian .

A 102-year-old co-op with 5,200 stores shares hard-won lessons from rolling out Jira Service Management — from Salesforce integration to automation wins and pitfalls to avoid. The post How Ace Hardware Modernized IT with Jira Service Management appeared first on Inside Atlassian .

In December, we shared our plans to introduce pricing for self-hosted runners. You told us loud and clear that a free option matters. Today, as Premium Runners become generally available, we are happy to share that we will continue to have a free tier, which includes the use of up to 100 self-hosted runners as […] The post Premium self-hosted runners are generally available appeared first on Inside Atlassian .

Loom resolved over 80% of support inquiries with AI and reduced the likelihood of churn by 11% – transforming support into a growth driver. Executive Summary Loom didn’t just improve support — they proved better experiences drive retention and growth. Challenge: Loom needed to scale support for millions of users without adding headcount, while reducing […] The post How Loom turns customer support into a driver of business growth with Atlassian Customer Service Management appeared first on Inside Atlassian .

Atlassian's use AI to design and build every day, but AI tools are only as good as the context they have. We translated the Atlassian Design System’s documentation content into machine-readable schema files to deliver context to agents using ADS MCP, Skills and more to improve their accuracy and generation speed while reducing AI token costs. The post Teaching AI to speak our design language appeared first on Inside Atlassian .