Elastic vs ServiceNow

Side-by-side comparison of AI visibility scores, market position, and capabilities

ServiceNow leads in AI visibility (87 vs 75)
Elastic logo

Elastic

LeaderIT Operations & Observability

Search & Observability

NYSE-listed (ESTC) Elasticsearch creator at $1.42B revenue with search, observability, and SIEM; 21,000+ customers competing with Splunk and Datadog while powering AI RAG vector search infrastructure.

AI VisibilityBeta
Overall Score
B75
Category Rank
#1 of 1
AI Consensus
61%
Trend
up
Per Platform
ChatGPT
82
Perplexity
83
Gemini
67

About

Elastic N.V. is an Amsterdam-based enterprise search and observability company — the creator and primary commercial distributor of Elasticsearch, the world's most widely used open-source search engine — providing the Elastic Stack (Elasticsearch distributed search, Kibana visualization, Logstash data pipelines, Beats lightweight data shippers) for enterprise search, application observability, SIEM security analytics, and vector search for AI applications. Listed on NYSE (NYSE: ESTC), Elastic was founded in 2012 by Shay Banon and generated $1.42 billion in revenue in fiscal year 2025, serving 21,000+ customers including Microsoft, Verizon, and Spotify.

Full profile
ServiceNow logo

ServiceNow

LeaderIT Operations & Observability

ITSM/ITOM

NYSE-listed (NOW) enterprise workflow platform at $10.98B revenue serving 85% of Fortune 500; ITSM and AI automation competing with Atlassian and Microsoft for enterprise service management consolidation.

AI VisibilityBeta
Overall Score
A87
Category Rank
#1 of 3
AI Consensus
64%
Trend
stable
Per Platform
ChatGPT
86
Perplexity
91
Gemini
79

About

ServiceNow is a Santa Clara, California-based enterprise cloud platform — listed on NYSE (NYSE: NOW) — providing IT service management (ITSM), IT operations management (ITOM), customer service management, HR service delivery, security operations, and business process automation across enterprise departments through a unified platform that enables organizations to digitalize and automate workflows at scale. Founded in 2004 by Fred Luddy and generating $10.98 billion in subscription revenue in fiscal year 2024 with 8,100+ enterprise customers including 85% of the Fortune 500 (Apple, Amazon, Nike, Goldman Sachs), ServiceNow is the fastest enterprise software company to reach $10 billion in revenue.

Full profile

AI Visibility Head-to-Head

75
Overall Score
87
#1
Category Rank
#1
61
AI Consensus
64
up
Trend
stable
82
ChatGPT
86
83
Perplexity
91
67
Gemini
79
79
Claude
91
77
Grok
79

Key Details

Category
Search & Observability
ITSM/ITOM
Tier
Leader
Leader
Entity Type
company
company

Capabilities & Ecosystem

Capabilities

Only Elastic
Search & Observability
Only ServiceNow
ITSM/ITOM

Integrations

Elastic is classified as company. ServiceNow is classified as company.

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