CleverTap vs Gainsight
Side-by-side comparison of AI visibility scores, market position, and capabilities
Mumbai mobile customer engagement platform with real-time segmentation and omnichannel campaigns; $356M raised at $1.7B valuation serving 2,000+ brands competing with Braze for mobile app retention.
About
CleverTap is a Mumbai-based customer engagement and retention platform — backed with $356 million raised including a $105 million Series D in May 2022 at a $1.7 billion valuation — providing mobile-first brands with a unified system for user segmentation, omnichannel campaign orchestration (push notifications, in-app messages, email, SMS, WhatsApp, web push), predictive analytics, and product analytics that closes the loop between user behavior data and personalized marketing action. Founded in 2013 by Sunil Thomas, Anand Jain, and Suresh Kondamudi, CleverTap serves 2,000+ companies including Sony, Domino's India, Vodafone, and Gojek with enterprise customer engagement infrastructure for mobile and digital products in high-growth markets.
Vista Equity-owned customer success platform defining the CS category with health scoring and journey orchestration; competing with Totango and ChurnZero for SaaS churn reduction and expansion revenue.
About
Gainsight is a San Francisco-based customer success platform — the market category leader it helped define — providing B2B SaaS companies with the tools to reduce customer churn, expand revenue, and increase customer lifetime value through proactive health monitoring, workflow automation, and customer engagement orchestration. Founded in 2013 and backed by Vista Equity Partners (acquired Gainsight in 2020 for approximately $1.1 billion), Gainsight serves thousands of subscription businesses ranging from Series B startups to Fortune 500 enterprises.
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