Blacksmith vs Zendesk
Side-by-side comparison of AI visibility scores, market position, and capabilities
San Francisco GitHub Actions CI runner at $3.5M ARR with 700+ customers by Sept 2024; $13.5M total ($10M GV Series A) with 2x speed/75% cost reduction through gaming-grade CPUs founded Jan 2024 from YC W24.
About
Blacksmith is a San Francisco, California-based high-performance CI/CD infrastructure platform — backed with $13.5 million in total funding including a $10 million Series A in September 2024 led by Google Ventures (four months after a $3.5 million seed round also led by Google Ventures) — providing development teams with drop-in replacement GitHub Actions runners that deliver up to 2x faster CI pipeline execution and up to 75% compute cost reduction through purpose-built gaming-grade CPUs rather than standard AWS/Azure cloud instances. Founded in January 2024 by University of Waterloo alumni Aditya Jayaprakash (CEO), Aayush Shah, and Aditya Maru (Y Combinator Winter 2024 batch), Blacksmith reached $1 million ARR within one month of launch and $3.5 million ARR with 700+ customers by September 2024. Notable angel investors include Spencer Kimball (CEO Cockroach Labs), David Cramer (co-founder Sentry), and other developer tools founders.
San Francisco customer service platform with ticketing, chat, and knowledge base for 100,000+ companies; Permira/H&F $10.2B private competing with Salesforce Service Cloud and Freshdesk for support platform.
About
Zendesk is a San Francisco-based customer service platform providing ticketing, live chat, email support, phone support, help center knowledge base, and customer service analytics — unified in the Zendesk Support Suite — for businesses managing customer inquiries across channels. Taken private by Permira and Hellman & Friedman in 2022 for $10.2 billion after rejecting a $17 billion acquisition offer from a PE consortium earlier in 2022, Zendesk serves 100,000+ companies including Shopify, Siemens, and Lime with an estimated $2+ billion in annual recurring revenue across its customer service platform portfolio.
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