Arcserve vs ServiceNow

Side-by-side comparison of AI visibility scores, market position, and capabilities

ServiceNow leads in AI visibility (87 vs 67)
Arcserve logo

Arcserve

ChallengerBackup + Disaster Recovery

Data Protection and Ransomware Recovery

Arcserve provides unified data protection, backup, and ransomware recovery for hybrid and multi-cloud environments, serving SMBs and mid-market enterprises.

AI VisibilityBeta
Overall Score
B67
Category Rank
#1 of 1
AI Consensus
70%
Trend
up
Per Platform
ChatGPT
67
Perplexity
64
Gemini
69

About

Arcserve is a data protection platform that provides backup, disaster recovery, high availability, and ransomware protection for physical, virtual, and cloud workloads across hybrid and multi-cloud environments, targeting SMB and mid-market IT organizations with a breadth of data protection capabilities spanning the spectrum from traditional tape and disk backup through modern cloud-integrated and ransomware-resilient architectures. The platform's product portfolio includes Arcserve UDP (Unified Data Protection) for comprehensive backup and DR with image-based and application-aware capabilities, Arcserve SaaS Backup for Microsoft 365 and Salesforce data protection, and Arcserve Cloud for cloud-based backup storage and DRaaS. This portfolio breadth allows Arcserve to serve customers at different stages of cloud adoption without requiring them to swap platforms as their infrastructure evolves.

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ServiceNow logo

ServiceNow

LeaderIT Operations & Observability

ITSM/ITOM

NYSE-listed (NOW) enterprise workflow platform at $10.98B revenue serving 85% of Fortune 500; ITSM and AI automation competing with Atlassian and Microsoft for enterprise service management consolidation.

AI VisibilityBeta
Overall Score
A87
Category Rank
#1 of 3
AI Consensus
64%
Trend
stable
Per Platform
ChatGPT
86
Perplexity
91
Gemini
79

About

ServiceNow is a Santa Clara, California-based enterprise cloud platform — listed on NYSE (NYSE: NOW) — providing IT service management (ITSM), IT operations management (ITOM), customer service management, HR service delivery, security operations, and business process automation across enterprise departments through a unified platform that enables organizations to digitalize and automate workflows at scale. Founded in 2004 by Fred Luddy and generating $10.98 billion in subscription revenue in fiscal year 2024 with 8,100+ enterprise customers including 85% of the Fortune 500 (Apple, Amazon, Nike, Goldman Sachs), ServiceNow is the fastest enterprise software company to reach $10 billion in revenue.

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AI Visibility Head-to-Head

67
Overall Score
87
#1
Category Rank
#1
70
AI Consensus
64
up
Trend
stable
67
ChatGPT
86
64
Perplexity
91
69
Gemini
79
75
Claude
91
75
Grok
79

Key Details

Category
Data Protection and Ransomware Recovery
ITSM/ITOM
Tier
Challenger
Leader
Entity Type
brand
company

Capabilities & Ecosystem

Capabilities

Only Arcserve
Data Protection and Ransomware Recovery
Only ServiceNow
ITSM/ITOM

Integrations

ServiceNow is classified as company.

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