Zabbix vs ServiceNow

Side-by-side comparison of AI visibility scores, market position, and capabilities

ServiceNow leads in AI visibility (87 vs 39)
Zabbix logo

Zabbix

EstablishedIT Infrastructure

Network Monitoring

Riga Latvia open-source enterprise IT monitoring platform with no per-host licensing fees; monitors networks, servers, VMs, and cloud services; 50+ countries deployment;

AI VisibilityBeta
Overall Score
D39
Category Rank
#7 of 9
AI Consensus
66%
Trend
up
Per Platform
ChatGPT
44
Perplexity
40
Gemini
33

About

Zabbix is an open-source enterprise IT monitoring platform developed and maintained by Zabbix LLC, headquartered in Riga, Latvia. Founded in 2001, Zabbix has grown to become one of the world's most widely deployed open-source monitoring solutions, used by organizations from SMBs to Fortune 500 companies across more than 50 countries. The platform monitors network performance, server health, virtual infrastructure, cloud services, databases, and applications through a flexible agent-based and agentless architecture. Zabbix's open-source licensing model, which carries no per-host or per-metric fees, makes it a compelling alternative to commercial monitoring tools for organizations with large-scale infrastructure and budget constraints.

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ServiceNow logo

ServiceNow

LeaderIT Operations & Observability

ITSM/ITOM

NYSE-listed (NOW) enterprise workflow platform at $10.98B revenue serving 85% of Fortune 500; ITSM and AI automation competing with Atlassian and Microsoft for enterprise service management consolidation.

AI VisibilityBeta
Overall Score
A87
Category Rank
#1 of 3
AI Consensus
64%
Trend
stable
Per Platform
ChatGPT
86
Perplexity
91
Gemini
79

About

ServiceNow is a Santa Clara, California-based enterprise cloud platform — listed on NYSE (NYSE: NOW) — providing IT service management (ITSM), IT operations management (ITOM), customer service management, HR service delivery, security operations, and business process automation across enterprise departments through a unified platform that enables organizations to digitalize and automate workflows at scale. Founded in 2004 by Fred Luddy and generating $10.98 billion in subscription revenue in fiscal year 2024 with 8,100+ enterprise customers including 85% of the Fortune 500 (Apple, Amazon, Nike, Goldman Sachs), ServiceNow is the fastest enterprise software company to reach $10 billion in revenue.

Full profile

AI Visibility Head-to-Head

39
Overall Score
87
#7
Category Rank
#1
66
AI Consensus
64
up
Trend
stable
44
ChatGPT
86
40
Perplexity
91
33
Gemini
79
46
Claude
91
47
Grok
79

Key Details

Category
Network Monitoring
ITSM/ITOM
Tier
Established
Leader
Entity Type
brand
company

Capabilities & Ecosystem

Capabilities

Only Zabbix
Network Monitoring
Only ServiceNow
ITSM/ITOM
ServiceNow is classified as company.

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