ServiceNow vs Dynatrace
Side-by-side comparison of AI visibility scores, market position, and capabilities
NYSE-listed (NOW) enterprise workflow platform at $10.98B revenue serving 85% of Fortune 500; ITSM and AI automation competing with Atlassian and Microsoft for enterprise service management consolidation.
About
ServiceNow is a Santa Clara, California-based enterprise cloud platform — listed on NYSE (NYSE: NOW) — providing IT service management (ITSM), IT operations management (ITOM), customer service management, HR service delivery, security operations, and business process automation across enterprise departments through a unified platform that enables organizations to digitalize and automate workflows at scale. Founded in 2004 by Fred Luddy and generating $10.98 billion in subscription revenue in fiscal year 2024 with 8,100+ enterprise customers including 85% of the Fortune 500 (Apple, Amazon, Nike, Goldman Sachs), ServiceNow is the fastest enterprise software company to reach $10 billion in revenue.
NYSE-listed (DT) enterprise observability platform with automatic full-stack discovery and Davis AI root cause; $1.57B revenue competing with Datadog and New Relic for cloud-native application performance monitoring.
About
Dynatrace is a Waltham, Massachusetts-based software intelligence platform providing enterprise-grade observability, AIOps, and application security — delivering full-stack monitoring of cloud-native applications, Kubernetes infrastructure, databases, and digital user experiences through the Dynatrace OneAgent (automatic instrumentation) and the Davis AI causation engine that identifies root causes of performance problems without manual correlation. Listed on NYSE (NYSE: DT), Dynatrace was founded in 2005 and generated $1.57 billion in revenue in fiscal year 2024 at 20%+ growth, serving 4,600+ enterprise customers including SAP, Delta Airlines, BNY Mellon, and federal government agencies for mission-critical application observability.
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