NextRoll vs Kustomer
Side-by-side comparison of AI visibility scores, market position, and capabilities
Marketing technology company operating AdRoll (B2C retargeting) and RollWorks (B2B ABM); $164M raised; $56.2M revenue in 2025 with 487 employees; RollWorks named Gartner Magic Quadrant Visionary for ABM.
About
NextRoll is a technology company specializing in data-driven marketing solutions, operating two distinct business units under one corporate umbrella: AdRoll, which serves direct-to-consumer e-commerce brands with retargeting and multi-channel advertising tools, and RollWorks, which provides account-based marketing (ABM) software for B2B sales and marketing teams targeting specific company accounts. Founded in 2007 as AdRoll in San Francisco, the company rebranded as NextRoll in 2019 to reflect its dual business structure. Its proprietary machine learning engine processes data across both platforms to optimize ad targeting, audience segmentation, and campaign performance measurement.
AI-native customer service CRM acquired by Meta then returned to founders; unified customer history view with AI-assisted agents for e-commerce and retail brands.
About
Kustomer is an AI-powered customer service CRM platform providing a unified customer history view and conversational support tools for e-commerce, retail, and direct-to-consumer brands managing high-volume customer interactions. Founded in 2015 by Brad Birnbaum and Jeremy Suriel and headquartered in New York City, Kustomer was acquired by Meta (Facebook) in 2021 for approximately $1 billion, then resold back to its founders in a management buyout in 2023 — a rare reversal after Meta determined the business didn't fit its core strategy.
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