Jira Service Management vs Cohesity
Side-by-side comparison of AI visibility scores, market position, and capabilities
Atlassian ITSM platform (NASDAQ: TEAM, $5.46B TTM revenue, +19.51%) serving 83% Fortune 500; Rovo AI teammate and Jira unification at Team '24 competing with ServiceNow for DevOps-aligned IT service management.
About
Jira Service Management (JSM) is a cloud IT service management (ITSM) platform developed by Atlassian Corporation (NASDAQ: TEAM) — parent company reporting $5.46 billion in revenue for the twelve months ending September 2025 (+19.51% year-over-year) with a $71 billion market capitalization, serving 300,000+ customers including 83% of the Fortune 500 — providing IT, service desk, and operations teams with incident management, change management, problem management, service catalog, and asset management capabilities built on Atlassian's Jira platform with 98% customer retention. At Team '24 (2024), Atlassian merged Jira Software and Jira Work Management into a unified "Jira" product, and introduced Rovo — an AI teammate providing intelligent search, chat, and automation across the Atlassian platform. JSM competes in the ITSM market by leveraging Atlassian's developer platform ubiquity: 10+ million developers already using Jira for software projects creates a natural expansion path into ITSM for the same enterprise. Founded 2002 by Mike Cannon-Brookes and Scott Farquhar in Sydney, Australia; NASDAQ IPO 2015.
Cohesity is a unicorn AI-powered data security and management platform consolidating backup, recovery, and data intelligence for enterprise hybrid environments.
About
Cohesity is an AI-powered data security and management platform that consolidates backup, disaster recovery, ransomware protection, data governance, and data intelligence for enterprise hybrid and multi-cloud environments on a scale-out distributed architecture designed to eliminate the legacy backup infrastructure complexity that has burdened enterprise IT for decades. The platform's hyperscale architecture pools backup storage and compute into a distributed cluster that scales horizontally by adding nodes, providing predictable linear performance scaling and eliminating the backup window limitations and media server bottlenecks of traditional backup architectures. Cohesity's data management layer provides a unified namespace over all backup data, enabling secondary use cases — test and development data provisioning, analytics, eDiscovery, and compliance search — that add business value to data that would otherwise sit inert in backup storage.
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