Duckie vs Tines
Side-by-side comparison of AI visibility scores, market position, and capabilities
SF YC W24 AI support agent builder at 80% resolution time reduction and 71% ticket deflection; $500K from a16z/Greylock/YC/Netflix competing with Intercom Fin for customer support AI workflow automation.
About
Duckie is a San Francisco-based AI customer support platform — backed by Y Combinator (W24) with $500,000 in funding from Y Combinator, Andreessen Horowitz, Greylock, KungHo Fund, Netflix, and 5 additional investors — providing customer support teams with an AI agent builder that translates existing support processes and workflows into predictable, reliable AI automation, achieving 80% reduction in resolution time and 71% ticket deflection for deployed teams. Founded in 2023 and targeting customer support leaders at growth-stage software companies, Duckie enables support teams to deploy AI agents in minutes without engineering dependency.
Security and IT workflow automation platform (unicorn, Feb 2025 at $1.125B) processing 1B+ automated actions weekly; 200% revenue growth serving Coinbase and LinkedIn competing with Palo Alto XSOAR.
About
Tines is a Dublin-based no-code workflow automation platform that originated as a security operations automation tool and has expanded to serve broader IT, infrastructure, and business process automation needs — enabling security and IT teams to build complex automated workflows without programming by connecting APIs, creating conditional logic, and deploying AI agents that act autonomously on data. Founded in 2018 by Eoin Hinchy and Thomas Kinsella (former security engineers at DocuSign and eBay) and backed by Accel and Addition, Tines achieved unicorn status in February 2025 at a $1.125 billion valuation, processing over 1 billion automated actions weekly for customers including Coinbase, Databricks, and LinkedIn, with 200% revenue growth over 18 months.
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