Cisco ThousandEyes vs ServiceNow
Side-by-side comparison of AI visibility scores, market position, and capabilities
SF internet and cloud network intelligence platform acquired by Cisco. Provides end-to-end visibility into network performance across internet and SaaS paths.
About
Cisco ThousandEyes is a network intelligence platform headquartered in San Francisco that provides enterprises and service providers with end-to-end visibility into digital experience across the internet, cloud infrastructure, and SaaS applications. Originally founded in 2010 and acquired by Cisco in 2020, ThousandEyes operates a distributed network of monitoring agents—deployed in enterprise locations, cloud regions, and backbone provider networks—that continuously measure network path performance, packet loss, latency, and service availability from the perspective of real users. This outside-in monitoring approach gives network and IT teams visibility into segments of the delivery path—including third-party ISPs, CDNs, and cloud providers—that traditional infrastructure monitoring cannot reach.
NYSE-listed (NOW) enterprise workflow platform at $10.98B revenue serving 85% of Fortune 500; ITSM and AI automation competing with Atlassian and Microsoft for enterprise service management consolidation.
About
ServiceNow is a Santa Clara, California-based enterprise cloud platform — listed on NYSE (NYSE: NOW) — providing IT service management (ITSM), IT operations management (ITOM), customer service management, HR service delivery, security operations, and business process automation across enterprise departments through a unified platform that enables organizations to digitalize and automate workflows at scale. Founded in 2004 by Fred Luddy and generating $10.98 billion in subscription revenue in fiscal year 2024 with 8,100+ enterprise customers including 85% of the Fortune 500 (Apple, Amazon, Nike, Goldman Sachs), ServiceNow is the fastest enterprise software company to reach $10 billion in revenue.
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