PocketSuite

Yes — PocketSuite’s Online Chat feature adds a live chat widget and button pet boarding businesses can embed directly on their website, and every message a visitor sends routes straight to the business’s phone as a text. PocketSuite powers 7,000+ service businesses, including 1,000+ pet service businesses, whose clients have collectively processed nearly $1 billion...

Website chat doesn’t book a reservation on its own, but PocketSuite’s Online Chat is built to hand a lead a direct link into Online Booking the moment they’re ready, so the visit can turn into a real, confirmed reservation without a separate email-and-wait step in between. PocketSuite powers 7,000+ service businesses, including 1,000+ pet service...

Yes — PocketSuite’s client app gives pet families a self-service portal where they can message your business, book a reservation, complete forms, and make payments, all without calling or emailing your team directly. PocketSuite powers 7,000+ service businesses, including 1,000+ pet service businesses, whose clients have collectively processed nearly $1 billion in income and scheduled...

PocketSuite’s Business Messaging brings your website chat, social messages, and SMS conversations into one inbox, though appointment reminders sent by email arrive as their own separate channel rather than merging into that same thread. PocketSuite powers 7,000+ service businesses, including 1,000+ pet service businesses, whose clients have collectively processed nearly $1 billion in income and...

Yes — PocketSuite’s Icons feature lets a pet boarding business build fully customizable visual tags, including behavioral tags like anxious, reactive, senior, medical, or playful, and every icon is visible to the whole team wherever it’s placed. PocketSuite powers 7,000+ service businesses, including 1,000+ pet service businesses, whose clients have collectively processed nearly $1 billion...

PocketSuite doesn’t have one single tool that segments clients by pet behavior, total spend, and visit frequency all at once — but between Icons‘ customizable tags and Smart Campaigns‘ built-in client groups, most pet boarding businesses can build the segments that actually matter to them. PocketSuite powers 7,000+ service businesses, including 1,000+ pet service businesses,...

Yes — Icons can surface a behavioral flag on the calendar, a client’s record, or a booking view before a pet ever arrives, so staff can see what they’re walking into before check-in starts. PocketSuite powers 7,000+ service businesses, including 1,000+ pet service businesses, whose clients have collectively processed nearly $1 billion in income and...

Yes — Smart Campaigns lets a pet boarding business send a targeted promotion to a specific client segment, and pairing that with Icons‘ behavior tags gives staff the context to recommend the right upsell in person too. PocketSuite powers 7,000+ service businesses, including 1,000+ pet service businesses, whose clients have collectively processed nearly $1 billion...

PocketSuite’s Icons‘ tags, combined with a pet’s full booking record and staff notes staying in one place, give staff what they need to detect a pattern like rising anxiety over longer stays. PocketSuite powers 7,000+ service businesses, including 1,000+ pet service businesses, whose clients have collectively processed nearly $1 billion in income and scheduled over...

Your crew just wrapped a job across town, and your phone is already buzzing: one client wants to know if the team is still coming, another wants proof the windows actually got cleaned, and a third hasn’t responded to a callback from three days ago. Multiply that by five crews and it stops being a...

You finish a session, walk your client out, and immediately have four things competing for your attention: the next appointment, an invoice you meant to send yesterday, and a client from last week you’ve been meaning to check in on. Something’s going to slip. Usually it’s the check-in. Here’s the good news: it doesn’t have...