Best Alternatives to Groove HQ

15 alternatives ranked by AI visibility score. Category: Omnichannel Helpdesk.

Groove HQC 53Challenger

Charleston SC shared inbox and helpdesk for SMBs. Simple email-based support with knowledge base, automation, and Shopify integrations for small teams.

Omnichannel Helpdesk

Salesforce is a San Francisco-based enterprise software company — the world's #1 CRM platform — providing Sales Cloud (pipeline and opportunity management), Service Cloud (customer

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Salesforce Sales Cloud is the flagship CRM and sales automation product of Salesforce (NYSE: CRM) — the world's largest CRM platform — providing lead and opportunity management, ac

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#3ZendeskA 90

Zendesk is a San Francisco-based customer service platform providing ticketing, live chat, email support, phone support, help center knowledge base, and customer service analytics

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HubSpot Sales Hub is the sales CRM and pipeline management product within HubSpot's integrated CRM platform — operated by HubSpot, Inc. (NYSE: HUBS), a Cambridge, Massachusetts-bas

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#5KayakoB 72

Kayako is a London-based customer service platform with roots dating to 2001 when it launched as one of the first commercial helpdesk software products. The platform provides omnic

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#6PipedriveB 72

Pipedrive is a Tallinn, Estonia-founded sales CRM designed around a visual sales pipeline, giving individual salespeople and small teams a simple, activity-focused tool for managin

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#7Re:amazeC 53

Re:amaze is a customer messaging and helpdesk platform purpose-built for eCommerce businesses, originally launched as an independent company in Los Angeles and subsequently acquire

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#8HiverC 53

Hiver is a Pune, India-based customer support platform founded in 2011 that has raised $42M in funding to build a helpdesk solution that lives natively inside Gmail and Google Work

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#9CrispC 53

Crisp is a Nantes, France-based customer messaging platform founded in 2015 that provides startups and growing businesses with a unified communication hub combining live chat, shar

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#10HappyFoxC 52

HappyFox is an Irvine, California-based helpdesk software and IT service management company founded in 2011 that provides mid-market and enterprise organizations with a comprehensi

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#11LiveAgentC 52

LiveAgent is a Bratislava, Slovakia-based helpdesk and customer support platform developed by Quality Unit, founded in 2004. The platform provides a comprehensive omnichannel suppo

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#12MissiveC 52

Missive is a Quebec City, Canada-based team inbox and collaboration platform founded in 2015 that unifies customer-facing communication channels—email, SMS, WhatsApp, Twitter DMs,

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#13ZammadC 52

Zammad is a Berlin-based open-source helpdesk and ticketing platform developed by Zammad Foundation GmbH and founded in 2016 by the creators of the OTRS helpdesk system. The platfo

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#14SupportbeeD 36

Supportbee is a Bangalore, India-based customer support platform founded in 2011 that takes a deliberately minimal approach to helpdesk software, providing small and growing teams

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#15RichpanelD 35

Richpanel is a San Francisco-based AI-powered customer support platform designed specifically for eCommerce brands selling through Shopify, Amazon, WooCommerce, and direct-to-consu

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