Best Alternatives to Freshservice

15 alternatives ranked by AI visibility score. Category: ITSM.

FreshserviceC 40Emerging

Freshworks (FRSH) ITSM platform with ITIL-compliant incident management, CMDB, and AI-powered service desk; modern UX alternative to ServiceNow for mid-market IT teams competing with Jira Service Mana...

ITSM

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#2MicrosoftA 97

Microsoft Corporation is a Redmond, Washington-based global technology company — publicly traded on NASDAQ (NASDAQ: MSFT) as an S&P 500 Information Technology component and the wor

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#3AWSA 96

Amazon Web Services (AWS) is the cloud computing division of Amazon.com, Inc. (NASDAQ: AMZN) — headquartered in Seattle, Washington — operating the world's largest and most compreh

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ServiceNow is a Santa Clara, California-based enterprise cloud platform — listed on NYSE (NYSE: NOW) — providing IT service management (ITSM), IT operations management (ITOM), cust

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Microsoft Azure is Microsoft's cloud computing platform — the #2 global cloud infrastructure provider (approximately 22-23% market share) — offering over 200 cloud services includi

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Google Cloud is Alphabet's cloud computing platform — providing infrastructure (compute, storage, networking), managed data services (BigQuery, Cloud Spanner, Firestore), Kubernete

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Cloudflare is a global cloud platform providing web performance, security, and network services to millions of websites and applications worldwide. Founded in 2009 by Matthew Princ

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#8ElasticA 90

Elastic N.V. is an Amsterdam-based enterprise search and observability company — the creator and primary commercial distributor of Elasticsearch, the world's most widely used open-

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Grafana Labs is the company behind Grafana — the world's most widely used open-source observability and data visualization platform — providing the Grafana Cloud managed service, G

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DigitalOcean is a cloud infrastructure platform founded in 2011 in New York City, built with the explicit mission of making cloud computing simple, affordable, and accessible to de

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Microsoft Intune is a cloud-based endpoint management and security platform within Microsoft 365 that enables IT teams to manage and secure mobile devices, desktops, and applicatio

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#12DynatraceA 80

Dynatrace is a Waltham, Massachusetts-based software intelligence platform providing enterprise-grade observability, AIOps, and application security — delivering full-stack monitor

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#13RollstackB 79

Rollstack is a San Francisco-based presentation automation platform that uses AI to embed live data visualizations from business intelligence tools — Tableau, Looker, Power BI, Sig

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#14PrometheusB 79

Prometheus is an open-source systems monitoring and alerting toolkit — originally developed at SoundCloud in 2012 and donated to the Cloud Native Computing Foundation (CNCF) in 201

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#15CelonisB 78

Celonis is the global leader in process intelligence, providing an AI-powered platform that mines event log data from enterprise systems (SAP, Salesforce, Oracle) to visualize, ana

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