Brand Intelligence Graph
Company Overview
About eClinicalWorks
eClinicalWorks is one of the largest electronic health record (EHR) and practice management software providers in the United States, serving approximately 150,000 providers across 850,000 care sites with ambulatory EHR, revenue cycle management, patient engagement, and population health tools. Founded in 1999 by Girish Navani and headquartered in Westborough, Massachusetts, eClinicalWorks is privately held and is notable for being a bootstrapped company that has grown to significant scale without venture capital funding, generating substantial annual revenue from its large installed physician base.
Business Model & Competitive Advantage
eClinicalWorks' platform covers the ambulatory (outpatient) clinical workflow: clinical documentation with specialty-specific templates, order entry for labs and imaging, e-prescribing, chronic disease management registries, telehealth (healow TeleVisits), and patient portal. The revenue cycle management capabilities handle insurance claims submission, denial management, and patient billing. Population health tools enable practices and health systems to identify at-risk patient populations and coordinate care across attributed patients.
Competitive Landscape 2025–2026
In 2025, eClinicalWorks competes with Epic (the dominant health system EHR), athenahealth (cloud-native ambulatory EHR), Oracle Health (Cerner), and Modernizing Medicine for physician practice EHR market share. The company has faced regulatory challenges — in 2017, eClinicalWorks paid $155 million to settle Department of Justice charges related to EHR certification fraud. Despite this, the company retained most of its customer base due to high switching costs inherent in EHR changes. The 2025 strategy focuses on its AI assistant Sunoh.ai (ambient clinical documentation that automatically generates SOAP notes from recorded patient visits), expanding telehealth capabilities, and growing the healow patient engagement platform.
Recent Activity
View all →WESTBOROUGH, Mass. — October 1, 2026 — eClinicalWorks®, one of the largest ambulatory cloud EHRs, announced that DFW Pulmonary and Sleep Clinic a Texas-based pulmonary specialty practice, is utilizing healow® patient engagement solutions and Sunoh.ai, the AI medical scribe that seamlessly integrated with the eClinicalWorks EHR. The practice reports Sunoh.ai helps providers save two to three hours daily, complete clinical notes same day, and reduce after-hours charting which further helps accelerate orders and billing workflows. While solutions like healow Open Access help reduce no-shows. The post eClinicalWorks and Sunoh.ai Help DFW Pulmonary and Sleep Clinic Save Two to Three Hours Daily and Improve Patient Engagement appeared first on eClinicalWorks .
HealthLeaders Media highlighted that interoperability is not just about exchanging data but about delivering the right information to clinicians in the right context and at the right time to support better patient care. The article discusses eClinicalWorks' role in advancing a more connected healthcare ecosystem through nationwide interoperability and AI-driven clinical intelligence. The post Beyond Interoperability: Turning Health Data into Actionable Clinical Insights appeared first on eClinicalWorks .
Sameer Bhat, VP of Sales and Marketing and cofounder of eClinicalWorks, highlights that behavioral healthcare requires continuous, connected systems that support patients across inpatient, outpatient, and transitional care settings. Interoperable technology can strengthen care coordination, improve operational efficiency, and help clinicians deliver more compassionate, patient-centered care. The post The Future Of Behavioral Healthcare Demands Continuous, Connected Care appeared first on eClinicalWorks .
WESTBOROUGH, Mass. — September 24, 2026 — eClinicalWorks®, one of the largest ambulatory cloud EHRs, today announced that Goodtime Family Care, a family medicine practice based in Maryland, is utilizing healow Genie, the AI-powered contact center solution, to improve patient communication, reduce front-desk burden, and deliver enhanced access to care. The post eClinicalWorks and healow Genie Assist Goodtime Family Care Automate 77% of their Total Patient Calls and Deliver 24/7 Access to Patient Care appeared first on eClinicalWorks .
Kapil Langer, VP of RCM at eClinicalWorks, shared with HIT Consultants how agentic AI can help healthcare organizations address financial, administrative, and workforce challenges by embedding intelligence directly into revenue cycle workflows. The post How eClinicalWorks Agentic AI Is Helping Revenue Cycle Leaders Improve Financial Performance appeared first on eClinicalWorks .
WESTBOROUGH, Mass. — September 3, 2026 — eClinicalWorks®, one of the leading ambulatory cloud EHRs, today announces that Pinnacle Orthopaedics & Sports Medicine Specialists a renowned orthopedic practice based in Marietta, GA, has been using healow GenieTM, an AI-powered call center solution to improve operational efficiency, enhance patient engagement, and streamline care for its 80,000 annual patients. The practice manages up to 15,000 calls each month. healow Genie has addressed these challenges and transformed the way they manage patient interactions. The post eClinicalWorks and healow Genie Help 52-Provider Orthopedic Practice Cut Down Abandoned Calls Rate by Over 50% appeared first on eClinicalWorks .
Home Health Care News reported how Bloom Healthcare is expanding its in-home primary care model by leveraging Sunoh.ai's ambient listening technology. The AI-powered medical scribe improves clinician efficiency, documentation quality, and patient engagement. The post Bloom Healthcare highlights Sunoh.ai as an essential tool for enhancing in-home primary care delivery for homebound patients with complex conditions. appeared first on eClinicalWorks .
Rakhee Langer, VP of healow, shared with HIT Consultants, how Multilingual AI scribes are revolutionizing healthcare communication by seamlessly transcribing and interpreting patient-provider conversations across languages, dialects, and accents. The post How Multilingual AI Scribes Are Bridging Communication Gaps at the Point of Care appeared first on eClinicalWorks .
WESTBOROUGH, Mass. — August 13, 2026 — eClinicalWorks®, one of the largest ambulatory cloud EHRs, announced that Bucksport Regional Health Center a Maine-based Federally Qualified Health Center (FQHC), is successfully leveraging eClinicalWorks and healow® to improve patient engagement and care access. The FQHC is utilizing the eClinicalWorks patient portal, healow App, and healow TeleVisits™ and has since reported enhancing its virtual patient care by web-enabling 60% of the total patient population. The post eClinicalWorks and healow Telehealth Solutions Help 41-Provider FQHC Improves Patient Access to Care appeared first on eClinicalWorks .
WESTBOROUGH, Mass. — August 06, 2026 — eClinicalWorks®, one of the largest ambulatory cloud EHRs, announced that Diabetes and Metabolism Specialists has achieved significant operational and clinical improvements through digital patient engagement and chronic care management solutions. By transitioning from manual, call-heavy workflows to real-time communication, the practice has reduced no-shows, saved over four hours per staff member per day, expanded CCM enrollment from approximately 200 to more than 1,400 patients, and strengthened support for patients with complex chronic conditions. The post eClinicalWorks and healow Help Leading Endocrinology Practice Improve Chronic Care Management and Reduce No-Shows appeared first on eClinicalWorks .
Quarterly Report filed 2026-07-31
Material Event filed 2026-07-31
Key Differentiators
Strong Challenger
eClinicalWorks is an established challenger with significant market presence and competitive offerings in Healthcare.
Top 10 Ranked
Ranked #9 in the Healthcare category, among the industry's best.
Frequently Asked Questions
Estimated Visibility Trend (Beta)
Simulated 8-week rolling score
Based on estimated brand signals. Historical tracking coming soon.
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