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eClinicalWorks

Challenger#9 in Healthcare

Major ambulatory EHR serving 150K providers bootstrapped to scale; Sunoh.ai ambient clinical documentation and revenue cycle management competing with Epic and athenahealth for practices.

Best for: EHR Systems
58
AI Score
Grade C
AI Visibility Score (Beta)
HealthcareEHR SystemsWebsiteUpdated March 2026

Brand Intelligence Graph

Company Overview

About eClinicalWorks

eClinicalWorks is one of the largest electronic health record (EHR) and practice management software providers in the United States, serving approximately 150,000 providers across 850,000 care sites with ambulatory EHR, revenue cycle management, patient engagement, and population health tools. Founded in 1999 by Girish Navani and headquartered in Westborough, Massachusetts, eClinicalWorks is privately held and is notable for being a bootstrapped company that has grown to significant scale without venture capital funding, generating substantial annual revenue from its large installed physician base.

Business Model & Competitive Advantage

eClinicalWorks' platform covers the ambulatory (outpatient) clinical workflow: clinical documentation with specialty-specific templates, order entry for labs and imaging, e-prescribing, chronic disease management registries, telehealth (healow TeleVisits), and patient portal. The revenue cycle management capabilities handle insurance claims submission, denial management, and patient billing. Population health tools enable practices and health systems to identify at-risk patient populations and coordinate care across attributed patients.

Competitive Landscape 2025–2026

In 2025, eClinicalWorks competes with Epic (the dominant health system EHR), athenahealth (cloud-native ambulatory EHR), Oracle Health (Cerner), and Modernizing Medicine for physician practice EHR market share. The company has faced regulatory challenges — in 2017, eClinicalWorks paid $155 million to settle Department of Justice charges related to EHR certification fraud. Despite this, the company retained most of its customer base due to high switching costs inherent in EHR changes. The 2025 strategy focuses on its AI assistant Sunoh.ai (ambient clinical documentation that automatically generates SOAP notes from recorded patient visits), expanding telehealth capabilities, and growing the healow patient engagement platform.

Founded
1999
Headquarters
Westborough, Massachusetts
Curated content • Fact-checked and verified

Recent Activity

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healow Genie helps in reducing hold Times and staff burnout with AI-call automation

Tracy Causey, CEO of Capital Area Health Network, shares how an AI-powered contact center solution helps reduce hold times, enhance patient experiences, and alleviate staff burnout. The post healow Genie helps in reducing hold Times and staff burnout with AI-call automation appeared first on eClinicalWorks .

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AI can help reduce cognitive burden and speed revenue collection

Dr. Ernesto Alonso, a neurologist at First Choice Neurology, spoke with Healthcare IT News about how AI-powered tools are helping healthcare providers reduce documentation burdens, streamline workflows, and boost efficiency across clinical and administrative tasks. Integrating AI into existing systems has resulted in faster payments, improved claims accuracy, and fewer manual steps. The post AI can help reduce cognitive burden and speed revenue collection appeared first on eClinicalWorks .

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eClinicalWorks and healow Genie Automate Up to 90% of Inbound Calls Within Weeks of Implementation at Maryland Endocrine

WESTBOROUGH, Mass. — June 25, 2026 — eClinicalWorks®, one of the largest ambulatory cloud EHRs, announced that Maryland Endocrine, has automated approximately 80-90% of inbound calls and voicemails within 2-4 weeks of implementing healow GenieTM an AI-powered contact center solution. The AI contact center has reduced missed calls, streamlined workflows, and improved patient response times across the Central Maryland community. The post eClinicalWorks and healow Genie Automate Up to 90% of Inbound Calls Within Weeks of Implementation at Maryland Endocrine appeared first on eClinicalWorks .

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Sunoh.ai Helps Ampla Health Improve Coding, Billing, and Physician Satisfaction

Mustafa Ammar, MD, Chief Medical Officer at Ampla Health, spoke with Healthcare IT Today about the impact of Sunoh.ai at their practice. The article highlights how Sunoh.ai ensures detailed, complete notes that capture all relevant diagnostic codes, directly improving billing accuracy and patient care. The post Sunoh.ai Helps Ampla Health Improve Coding, Billing, and Physician Satisfaction appeared first on eClinicalWorks .

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How TPMG Cracked the Value-Based Care Code

Healthcare IT Today highlights how TPMC is addressing its challenges in value-based care with eClinicalWorks. It has assisted them in enrolling over 9,600 patients, creating a per-member-per-month revenue stream for the care they are already providing. The post How TPMG Cracked the Value-Based Care Code appeared first on eClinicalWorks .

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Integration Into the Workflow Is Key to Ambient Scribe Success

Healthcare IT Today highlighted how Sunoh.ai helped reduce clinician burnout, speed up documentation, and improve patient care at Central Oklahoma Family Medical Center. Records are now closed within 24 hours of patient visits, reducing after-hours documentation time and helping increase the number of appointments. The post Integration Into the Workflow Is Key to Ambient Scribe Success appeared first on eClinicalWorks .

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eClinicalWorks and Sunoh.ai Assist Neurology Center of New England Save 2-4 Hours Daily and Significantly Improve Providers’ Work-Life Balance

WESTBOROUGH, Mass. — June 4, 2026 — eClinicalWorks®, one of the largest ambulatory cloud EHRs, announced that Neurology Center of New England the largest neurological care center in Massachusetts, is successfully utilizing Sunoh.ai the AI-powered medical scribe, to achieve daily two to four hours of time-savings on documentation and enhance patient engagement. Integrated within the eClinicalWorks EHR, Sunoh.ai enables providers to complete notes during patient encounters, significantly improving work-life balance. The post eClinicalWorks and Sunoh.ai Assist Neurology Center of New England Save 2-4 Hours Daily and Significantly Improve Providers’ Work-Life Balance appeared first on eClinicalWorks .

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Stop Forcing Patients Into Decision Trees: The MyCare Medical Approach with healow Genie

Healthcare IT Today in a conversation with MyCare Medical highlighted how healow Genie helps practices manage patient conversation and build trust. It also talks about how it removes call volume pressure so staff (front desk or call center) can focus on complex scheduling and care coordination. The post Stop Forcing Patients Into Decision Trees: The MyCare Medical Approach with healow Genie appeared first on eClinicalWorks .

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Modernizing Revenue Cycle Management with Agentic AI Solutions

Sameer Bhat, VP of sales and marketing and cofounder at eClinicalWorks, highlights how eClinicalWorks agentic AI solutions for RCM are helping practices navigate financial complexities while maintaining focus on delivering high-quality patient care. The post Modernizing Revenue Cycle Management with Agentic AI Solutions appeared first on eClinicalWorks .

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eClinicalWorks AI-Powered EHR Strengthens Access to Care and Operational Efficiency at Rural Tennessee Clinic

WESTBOROUGH, Mass. — May 28, 2026 — eClinicalWorks®, one of the largest ambulatory cloud EHR providers, announced that Medical Specialty Clinic, a Tennessee-based rural health clinic and med spa, is using AI-powered solutions from eClinicalWorks to meet the specific needs of its rural population: helping expand patient access and enhance care delivery across in-person, telehealth, and home-based visits. The post eClinicalWorks AI-Powered EHR Strengthens Access to Care and Operational Efficiency at Rural Tennessee Clinic appeared first on eClinicalWorks .

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Family Health Centers Transforms Clinical Documentation to Reduce Burnout and Improve Patient Care

Healthcare IT Today sat down with Family Health Centers to learn how they have successfully implemented Sunoh.ai, the AI medical scribe, to reduce after-hours charting and combat clinician burnout. The multilingual support has enhanced care delivery and note quality across primary care and behavioral health departments. The post Family Health Centers Transforms Clinical Documentation to Reduce Burnout and Improve Patient Care appeared first on eClinicalWorks .

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eClinicalWorks and healow Genie Help Capital Area Health Network Transform Patient Call Experience, Eliminating 45-Minute Wait Times

WESTBOROUGH, Mass. — May 21, 2026 — eClinicalWorks®, one of the largest ambulatory cloud EHRs, today announced that a 34-provider Federally Qualified Health Center (FQHC), Capital Area Health Network has dramatically improved patient access and front-office efficiency by implementing healow GenieTM, an AI-powered contact center solution. The AI technology helps manage 80% of the total patient call volumes, reducing wait times, and ensuring patients get timely access to care. The post eClinicalWorks and healow Genie Help Capital Area Health Network Transform Patient Call Experience, Eliminating 45-Minute Wait Times appeared first on eClinicalWorks .

Key Differentiators

Strong Challenger

eClinicalWorks is an established challenger with significant market presence and competitive offerings in Healthcare.

Top 10 Ranked

Ranked #9 in the Healthcare category, among the industry's best.

Frequently Asked Questions

Estimated Visibility Trend (Beta)

Simulated 8-week rolling score

58
→ Stable

Based on estimated brand signals. Historical tracking coming soon.

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