ServiceMax vs EY
Side-by-side comparison of AI visibility scores, market position, and capabilities
PTC (NASDAQ: PTC) asset-centric field service platform acquired for $1.46B in 2023 at ~$160M ARR; IDC Manufacturing FSM Leader 2024 serving Siemens and GE Healthcare competing with Salesforce Field Service for industrial equipment service management.
About
ServiceMax is a Pleasanton, California-based field service management (FSM) platform — acquired by PTC Inc. (NASDAQ: PTC) in January 2023 for $1.46 billion, a strategic bet that field service software and industrial IoT would converge — providing asset-centric service management for manufacturers, utilities, and service organizations managing complex capital equipment through work order management, installed base tracking, preventive and predictive maintenance scheduling, spare parts logistics, and technician productivity tools. Operating with approximately $160 million ARR post-acquisition and serving customers including Siemens, GE Healthcare, and Philips, ServiceMax is positioned as a leader in the manufacturing and industrial field service management market, recognized as an IDC Leader in Manufacturing Field Service Management in 2024.
Big Four professional services partnership at $51.2B FY2024 revenue (+3.9%); CEO Janet Truncale launched EY.ai Agentic Platform with NVIDIA (150 agents, 80K professionals) competing with Deloitte and PwC for global audit and consulting.
About
EY (Ernst & Young) is a London-based global professional services partnership — one of the Big Four accounting and consulting firms — generating $51.2 billion in record annual revenue in fiscal year 2024 (+3.9%), with approximately 393,000 professionals operating across more than 700 offices in over 150 countries and territories. EY's roots trace to 1903 when Alwin C. Ernst and Theodore Ernst founded Ernst & Ernst in Cleveland, Ohio; the modern EY emerged from the historic 1989 merger of Ernst & Whinney and Arthur Young & Co. EY's integrated service model spans assurance (the highest-revenue segment among Big Four peers), consulting, strategy and transactions through EY-Parthenon (created via the 2014 acquisition of The Parthenon Group), and tax services. In July 2024, Janet Truncale became EY's Global Chair and CEO, the first woman to lead the firm. In 2025, EY launched the EY.ai Agentic Platform in partnership with NVIDIA, deploying 150 AI agents supporting 80,000 EY professionals across tax, risk, and finance domains to surpass 3 million tax compliance outcomes annually.
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