Parloa vs Plume
Side-by-side comparison of AI visibility scores, market position, and capabilities
Agentic AI for enterprise customer service. $3B valuation after $350M Series D (Jan 2026). $50M+ ARR, 150% NRR. Serves Allianz, Booking.com, SAP. Founded 2018, Berlin.
About
Parloa was founded in 2018 in Berlin with the mission of transforming enterprise customer service through agentic AI. The company built an AI Agent Management Platform from the ground up, designed to orchestrate AI agents across voice and chat channels at enterprise scale. Its architecture emphasizes reliability, compliance, and deep integration with existing contact center infrastructure — requirements that distinguish enterprise deployments from consumer AI chatbot tools.\n\nParloa's platform enables enterprises to deploy AI agents that handle end-to-end customer interactions — from routing and authentication to resolution and escalation — without human intervention for routine cases. It integrates with major telephony platforms, CRMs, and ticketing systems, and supports over 100 languages. Customers include Allianz, Booking.com, and SAP, with deployments handling millions of interactions across financial services, travel, and technology sectors.\n\nParloa achieved a $3B valuation following a $350M Series D in January 2026, reflecting rapid market adoption of agentic contact center AI. The company surpassed $50M in ARR with a 150% net revenue retention rate, signaling strong expansion within its enterprise customer base. Parloa is positioned as a category leader in AI-native contact center platforms, competing with legacy CCaaS vendors by offering a purpose-built agentic layer that operates on top of existing infrastructure.
Plume provides AI-powered experience management for 450+ ISPs across 58 countries, serving 44M+ households; launched an open agentic AI platform in 2026 trained on intelligence from 500M+ connected devices.
About
Plume is a cloud software and AI platform company that partners with Internet Service Providers to deliver managed home and small business WiFi, network security, and IoT management services. Founded in 2015 and headquartered in Palo Alto, California, Plume works with over 450 ISPs across 58 countries — including Comcast and Charter in the US, and operators in Europe, Asia, and Latin America — to serve more than 44 million subscriber households. Rather than selling hardware directly to consumers, Plume operates as a B2B2C platform embedded within ISP offerings under each operator''s brand.
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