Ivanti vs Jira Service Management
Side-by-side comparison of AI visibility scores, market position, and capabilities
$1B revenue 2023; 40,000 customers; $4.35B total funding; owned by Clearlake Capital 2017; acquired Cherwell 2021; IT security, ITSM, ITAM, UEM solutions; unified IT & security operations leader
About
Ivanti is an enterprise IT management software company headquartered in South Jordan, Utah, formed through the consolidation of LANDESK (founded 1985), Heat Software, Shavlik, AppSense, and Cherwell Software under the Ivanti brand starting in 2017. The company was built on the premise that enterprise IT and security teams need a unified platform to manage, secure, and support the devices, applications, and users spread across hybrid and remote work environments. Ivanti's mission is to help organizations achieve Everywhere Work — enabling IT and security professionals to manage and secure endpoints, automate IT service delivery, and govern access for users working from any location and device.\n\nIvanti's product portfolio spans Unified Endpoint Management (UEM) for device lifecycle management across Windows, macOS, iOS, Android, and ChromeOS; IT Service Management (ITSM) and IT Asset Management (ITAM) through the Ivanti Neurons platform (built on the Cherwell acquisition); zero trust network access through Ivanti Neurons for ZTA; and IT security capabilities including vulnerability management and patch management. The Ivanti Neurons platform provides an AI-powered intelligence layer across these products, enabling predictive self-healing capabilities and automated remediation that reduce the workload on IT operations teams. Ivanti serves approximately 40,000 enterprise and government customers globally.\n\nIvanti reported approximately $1 billion in revenue for 2023 and has raised $4.35 billion in total funding, reflecting the scale of its consolidation-driven growth strategy. The 2021 acquisition of Cherwell Software for an estimated $1.45 billion was the most significant, bringing a modern, low-code ITSM platform that competes with ServiceNow in mid-market enterprise accounts. Despite navigating significant cybersecurity vulnerability disclosures in 2024, Ivanti's broad product footprint and large installed base across UEM, ITSM, and security make it a major platform vendor in the enterprise IT management and security space.
Atlassian ITSM platform (NASDAQ: TEAM, $5.46B TTM revenue, +19.51%) serving 83% Fortune 500; Rovo AI teammate and Jira unification at Team '24 competing with ServiceNow for DevOps-aligned IT service management.
About
Jira Service Management (JSM) is a cloud IT service management (ITSM) platform developed by Atlassian Corporation (NASDAQ: TEAM) — parent company reporting $5.46 billion in revenue for the twelve months ending September 2025 (+19.51% year-over-year) with a $71 billion market capitalization, serving 300,000+ customers including 83% of the Fortune 500 — providing IT, service desk, and operations teams with incident management, change management, problem management, service catalog, and asset management capabilities built on Atlassian's Jira platform with 98% customer retention. At Team '24 (2024), Atlassian merged Jira Software and Jira Work Management into a unified "Jira" product, and introduced Rovo — an AI teammate providing intelligent search, chat, and automation across the Atlassian platform. JSM competes in the ITSM market by leveraging Atlassian's developer platform ubiquity: 10+ million developers already using Jira for software projects creates a natural expansion path into ITSM for the same enterprise. Founded 2002 by Mike Cannon-Brookes and Scott Farquhar in Sydney, Australia; NASDAQ IPO 2015.
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