Hiver vs Kayako
Side-by-side comparison of AI visibility scores, market position, and capabilities
Pune India Gmail-native customer support helpdesk. $42M raised, turns Gmail into a shared inbox with assignments, SLAs, and analytics for support teams.
About
Hiver is a Pune, India-based customer support platform founded in 2011 that has raised $42M in funding to build a helpdesk solution that lives natively inside Gmail and Google Workspace. Unlike platforms that require migrating to a separate support interface, Hiver adds shared inbox, ticket assignment, SLA management, automation, analytics, and collaboration features directly within the Gmail UI that support agents already use daily. This Gmail-native approach eliminates the onboarding barrier of learning a new tool and makes Hiver particularly attractive to teams that are deeply embedded in Google Workspace and want to avoid the disruption of a major software transition.
London customer service platform for growing businesses. Unifies email, chat, and social support with a customer journey view and real-time collaboration.
About
Kayako is a London-based customer service platform with roots dating to 2001 when it launched as one of the first commercial helpdesk software products. The platform provides omnichannel customer support through a unified inbox that brings together email, live chat, Twitter, Facebook, and help center interactions, giving support teams a single queue and conversation view regardless of how customers choose to reach out. Kayako's customer journey view—which shows agents the full timeline of a customer's interactions, page visits, and purchase history before they even respond—is a defining feature that enables more personalized, context-aware support experiences.
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