Giga vs Mode Analytics
Side-by-side comparison of AI visibility scores, market position, and capabilities
San Francisco enterprise AI voice contact center with 60-98% resolution improvements processing millions of calls; $61M Redpoint YC-backed in 2025 competing for DoorDash-scale enterprise customer support automation.
About
Giga is a San Francisco-based enterprise AI customer support platform deploying emotionally intelligent AI agents for large-scale contact centers — handling real-time customer voice and messaging interactions with 60-98% resolution rate improvements and processing millions of calls monthly. Founded in 2024 and backed with $61 million raised in November 2025 led by Redpoint Ventures with Y Combinator and Nexus Venture Partners, Giga serves enterprise customers including DoorDash with self-improving voice AI systems that continuously learn from each interaction to reduce wait times, escalations, and cost per resolution.
Collaborative SQL and Python analytics platform acquired by ThoughtSpot in 2023; analyst-focused reporting and exploration complementing ThoughtSpot's AI search.
About
Mode Analytics is a collaborative data platform combining a SQL editor, Python notebooks, and report publishing into a single environment where data analysts can write queries, build visualizations, and share insights with business stakeholders. Founded in 2013 and headquartered in San Francisco, Mode was acquired by ThoughtSpot in 2023, integrating its collaborative analytics capabilities into ThoughtSpot's AI-powered analytics platform. Under ThoughtSpot, Mode's tools continue serving the analyst community that used Mode as their primary reporting and data exploration environment.
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