Freshworks vs Retell AI
Side-by-side comparison of AI visibility scores, market position, and capabilities
Mid-market SaaS suite with $720M 2024 revenue; Freshdesk, Freshservice, and Freshsales now with Freddy AI agents for customer support and IT automation.
About
Freshworks is a cloud-based business software company providing customer support, IT service management, sales CRM, and marketing automation tools for mid-market companies and growing teams. Founded in 2010 in Chennai, India by Girish Mathrubootham and Shan Krishnasamy and now headquartered in San Mateo, California, Freshworks went public on NASDAQ in September 2021. The company's product suite includes Freshdesk (customer support), Freshservice (IT service management), Freshsales (CRM), and Freshchat (messaging) under the Freshworks platform.
Developer-first voice AI infrastructure API for building phone agents; low-latency streaming pipeline with multi-LLM and telephony support competing with Vapi for production voice applications.
About
Retell AI is a voice AI infrastructure platform providing APIs and tools for building conversational AI phone agents with low latency, natural turn-taking, and integration with major telephony providers and LLM providers. Founded in 2023 and headquartered in San Francisco, Retell AI has rapidly gained developer traction for its straightforward API, extensive documentation, and emphasis on production-grade reliability for AI voice applications in customer service, sales, and healthcare use cases.
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