Freshworks vs Openmart
Side-by-side comparison of AI visibility scores, market position, and capabilities
Mid-market SaaS suite with $720M 2024 revenue; Freshdesk, Freshservice, and Freshsales now with Freddy AI agents for customer support and IT automation.
About
Freshworks is a cloud-based business software company providing customer support, IT service management, sales CRM, and marketing automation tools for mid-market companies and growing teams. Founded in 2010 in Chennai, India by Girish Mathrubootham and Shan Krishnasamy and now headquartered in San Mateo, California, Freshworks went public on NASDAQ in September 2021. The company's product suite includes Freshdesk (customer support), Freshservice (IT service management), Freshsales (CRM), and Freshchat (messaging) under the Freshworks platform.
SF YC W24 AI local business intelligence database with 20M+ businesses and 200M+ contacts; $15.2M total ($2.75M YC/Rebel/Afore seed Aug 2024) competing with ZoomInfo for enterprise sales teams targeting local and regional businesses.
About
Openmart is a San Francisco-based local business intelligence platform — backed by Y Combinator (W24) with $15.2 million in total funding including a $2.75 million seed in August 2024 from Y Combinator, Rebel Fund, and Afore Capital, plus a $500,000 convertible note in January 2024 from 13 investors including MyAsiaVC, TechCrunch, Brighter Capital, and Gaingels — providing enterprise sales teams, marketers, and researchers with AI-powered intelligence on 20 million+ local businesses globally through a living database that continuously ingests millions of live signals from public filings, websites, reviews, and calls. Founded in 2023 by Richard He and Kathryn Wu, Openmart positions as the AI alternative to ZoomInfo and D&B Hoovers for companies selling to local and regional businesses rather than Fortune 500 enterprises.
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