Freshworks vs Fiber AI
Side-by-side comparison of AI visibility scores, market position, and capabilities
Mid-market SaaS suite with $720M 2024 revenue; Freshdesk, Freshservice, and Freshsales now with Freddy AI agents for customer support and IT automation.
About
Freshworks is a cloud-based business software company providing customer support, IT service management, sales CRM, and marketing automation tools for mid-market companies and growing teams. Founded in 2010 in Chennai, India by Girish Mathrubootham and Shan Krishnasamy and now headquartered in San Mateo, California, Freshworks went public on NASDAQ in September 2021. The company's product suite includes Freshdesk (customer support), Freshservice (IT service management), Freshsales (CRM), and Freshchat (messaging) under the Freshworks platform.
SF YC S23 B2B prospect data at 4x lower cost than Clay/Apollo/ZoomInfo with 40M+ companies and 850M+ professionals; TRAC/YC/Soma seed serving Ramp and DocuSign with 50+ data providers for surgical TAM list building.
About
Fiber AI is a San Francisco-based AI B2B prospecting and data platform — backed by Y Combinator (S23) with seed funding from TRAC, Y Combinator, and Soma Capital — providing GTM teams, sales organizations, and recruiting teams at enterprises and fast-growing startups with a comprehensive contact data and prospect list building platform that aggregates 40+ million companies, 850+ million professionals, 13+ million jobs, and 50+ data providers to deliver verified contact information at 4x lower cost than alternatives like Clay, Apollo, or ZoomInfo. Founded in 2023 by Adi Agashe and Neel Mehta, Fiber AI serves customers including Ramp, DocuSign, and Flatfile — enabling surgical TAM (total addressable market) list building with advanced filters for targeted outbound prospecting and outbound recruiting.
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