Freshworks vs Artisan
Side-by-side comparison of AI visibility scores, market position, and capabilities
Mid-market SaaS suite with $720M 2024 revenue; Freshdesk, Freshservice, and Freshsales now with Freddy AI agents for customer support and IT automation.
About
Freshworks is a cloud-based business software company providing customer support, IT service management, sales CRM, and marketing automation tools for mid-market companies and growing teams. Founded in 2010 in Chennai, India by Girish Mathrubootham and Shan Krishnasamy and now headquartered in San Mateo, California, Freshworks went public on NASDAQ in September 2021. The company's product suite includes Freshdesk (customer support), Freshservice (IT service management), Freshsales (CRM), and Freshchat (messaging) under the Freshworks platform.
SF YC W24 AI Artisans workforce automation at $5M ARR serving 120+ companies; $46M total ($25M Glade Brook/HubSpot Series A Apr 2025 + $11.5M seed) with Ava AI BDR competing with 11x for autonomous business development AI employees.
About
Artisan is a San Francisco-based AI workforce automation platform — backed by Y Combinator (W24) with $46 million in total funding including a $25 million Series A in April 2025 led by Glade Brook Capital with HubSpot Ventures, Y Combinator, and prior investors, following a $11.5 million seed in September 2024 — providing businesses with AI Artisans (specialized AI agents) that automate business development workflows, starting with Ava, an AI BDR that prospects, researches, and outreaches autonomously. Founded in 2023 by Jaspar Carmichael-Jack and Sam Stallings, Artisan achieved $5 million in annual recurring revenue serving 120+ companies with a 25-person team, ranking #39 on LinkedIn's Top Startups 2025 list.
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