EY vs Salesforce Field Service
Side-by-side comparison of AI visibility scores, market position, and capabilities
Big Four professional services partnership at $51.2B FY2024 revenue (+3.9%); CEO Janet Truncale launched EY.ai Agentic Platform with NVIDIA (150 agents, 80K professionals) competing with Deloitte and PwC for global audit and consulting.
About
EY (Ernst & Young) is a London-based global professional services partnership — one of the Big Four accounting and consulting firms — generating $51.2 billion in record annual revenue in fiscal year 2024 (+3.9%), with approximately 393,000 professionals operating across more than 700 offices in over 150 countries and territories. EY's roots trace to 1903 when Alwin C. Ernst and Theodore Ernst founded Ernst & Ernst in Cleveland, Ohio; the modern EY emerged from the historic 1989 merger of Ernst & Whinney and Arthur Young & Co. EY's integrated service model spans assurance (the highest-revenue segment among Big Four peers), consulting, strategy and transactions through EY-Parthenon (created via the 2014 acquisition of The Parthenon Group), and tax services. In July 2024, Janet Truncale became EY's Global Chair and CEO, the first woman to lead the firm. In 2025, EY launched the EY.ai Agentic Platform in partnership with NVIDIA, deploying 150 AI agents supporting 80,000 EY professionals across tax, risk, and finance domains to surpass 3 million tax compliance outcomes annually.
Salesforce (NYSE: CRM) field service management with AI scheduling optimization and mobile app for field technicians; competing with ServiceMax and IFS for enterprise utilities and manufacturing field operations.
About
Salesforce Field Service (formerly Salesforce Field Service Lightning) is Salesforce's (NYSE: CRM) mobile-first field service management solution — providing scheduling optimization, work order management, technician dispatching, parts inventory, and mobile app for field technicians — integrated natively within the Salesforce platform for organizations managing field service operations across utilities, manufacturing, telecommunications, and home services. Part of Salesforce's $34.9 billion annual revenue platform, Field Service serves enterprise field service organizations including ADT, Xerox, and GE Healthcare with unified service management that connects field operations with Salesforce CRM, Sales Cloud, and Service Cloud.
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