Creatio vs Microsoft Dynamics 365 Field Service
Side-by-side comparison of AI visibility scores, market position, and capabilities
Creatio is a no-code CRM and workflow automation platform raised $200M at $1.2B unicorn valuation in June 2024 led by Sapphire Ventures; recognized in 2025 Gartner Magic Quadrant for B2B Marketing Automation; 50%+ annual revenue growth.
About
Creatio is a business software company that provides a no-code platform for CRM, workflow automation, and AI-powered business process management. Founded in 2002 by Katherine Kostereva and headquartered in Boston, Massachusetts with major R&D operations in Kyiv, Ukraine, Creatio enables enterprises and mid-market companies to design, launch, and automate complex customer journeys and operational workflows without writing code. Its composable architecture combines a low-code/no-code studio, a native CRM, and a process automation engine in a single integrated platform.
Microsoft (MSFT) enterprise field service management with AI scheduling, IoT predictive maintenance, and Teams integration; competing with ServiceNow and IFS for utility and manufacturing field operations.
About
Microsoft Dynamics 365 Field Service is a field service management (FSM) platform from Microsoft (NASDAQ: MSFT) — part of the Dynamics 365 business application suite — that provides work order management, intelligent scheduling, mobile technician apps, IoT predictive maintenance, and customer self-service portals for utilities, manufacturing, healthcare, and other organizations managing field technicians for installation, maintenance, and repair operations. Dynamics 365 Field Service integrates natively with the Microsoft ecosystem (Teams, Azure IoT, Power Platform, Outlook) and competes with ServiceNow and ServiceMax for enterprise FSM.
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