Catalyst Software vs Clari
Side-by-side comparison of AI visibility scores, market position, and capabilities
Customer success platform built natively on Salesforce. NYC, raised $35M+, merged with Totango in 2023 — brings Salesforce-native CS capabilities to the combined Totango-Catalyst platform.
About
Catalyst Software was a customer success platform built natively on the Salesforce platform, differentiating itself by operating entirely within Salesforce rather than requiring a separate CS application. Founded in 2016 and headquartered in New York City, the company raised over $35 million in funding before merging with Totango in 2023. The Salesforce-native architecture was a key differentiator for Catalyst — enabling CS teams at Salesforce-heavy organizations to manage customer success workflows without leaving the CRM environment their sales and account management teams already used.\n\nCatalyst's Salesforce-native design meant that customer health scores, playbooks, and success tasks lived directly in Salesforce objects, eliminating data sync complexity and giving CS managers access to the full breadth of Salesforce data without custom integration work. Revenue teams benefited from having CS and sales data in a single system of record, improving visibility across the full customer lifecycle and enabling more coordinated handoffs between sales and CS teams.\n\nFollowing the 2023 merger with Totango, Catalyst's technology and customer base became part of the combined Totango-Catalyst entity. The Salesforce-native approach Catalyst pioneered has influenced how the broader CS platform market thinks about CRM integration — reducing the argument for standalone CS platforms by demonstrating that deep Salesforce integration can deliver CS functionality within the CRM layer where go-to-market teams already operate.
Sequoia and Bain-backed revenue operations and AI forecasting for B2B enterprise sales; $485M raised at $2.6B valuation serving Workday and LinkedIn competing with Gong and Salesforce Einstein for pipeline intelligence.
About
Clari is a Sunnyvale, California-based revenue operations and AI forecasting platform used by enterprise B2B sales organizations to improve forecast accuracy, manage pipeline health, and drive predictable revenue growth — providing AI-powered revenue analytics that aggregate data from Salesforce, Outreach, email, and calendar activity to give revenue leaders real-time visibility into deal risk, pipeline gaps, and team activity. Backed by Sequoia Capital and Bain Capital Ventures with $485+ million raised at a $2.6 billion valuation, Clari serves enterprise customers including Workday, LinkedIn, and Zoom.
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