ATSG vs Jira Service Management
Side-by-side comparison of AI visibility scores, market position, and capabilities
ATSG (now XTIUM) is a managed IT services provider delivering IT-as-a-service across digital infrastructure, workplace, cybersecurity, and cloud; merged with Evolve IP in 2024 and rebranded to XTIUM in March 2025;
About
ATSG (Axispoint Technology Solutions Group) was a global managed IT services provider headquartered in New York, founded in 1994, with three decades of experience delivering IT-as-a-Service solutions to enterprise organizations across healthcare, finance, retail, hospitality, higher education, and manufacturing. Its services portfolio encompassed Digital Infrastructure, Digital Workplace, Collaboration and Client Experience, and Cybersecurity — providing secure, scalable, multi-cloud solutions designed for agility and cost-effectiveness. ATSG was recognized as a Challenger in the Gartner Magic Quadrant for Desktop-as-a-Service and a Leader in Managed Network Services.
Atlassian ITSM platform (NASDAQ: TEAM, $5.46B TTM revenue, +19.51%) serving 83% Fortune 500; Rovo AI teammate and Jira unification at Team '24 competing with ServiceNow for DevOps-aligned IT service management.
About
Jira Service Management (JSM) is a cloud IT service management (ITSM) platform developed by Atlassian Corporation (NASDAQ: TEAM) — parent company reporting $5.46 billion in revenue for the twelve months ending September 2025 (+19.51% year-over-year) with a $71 billion market capitalization, serving 300,000+ customers including 83% of the Fortune 500 — providing IT, service desk, and operations teams with incident management, change management, problem management, service catalog, and asset management capabilities built on Atlassian's Jira platform with 98% customer retention. At Team '24 (2024), Atlassian merged Jira Software and Jira Work Management into a unified "Jira" product, and introduced Rovo — an AI teammate providing intelligent search, chat, and automation across the Atlassian platform. JSM competes in the ITSM market by leveraging Atlassian's developer platform ubiquity: 10+ million developers already using Jira for software projects creates a natural expansion path into ITSM for the same enterprise. Founded 2002 by Mike Cannon-Brookes and Scott Farquhar in Sydney, Australia; NASDAQ IPO 2015.
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