Arrcus vs Jira Service Management
Side-by-side comparison of AI visibility scores, market position, and capabilities
Arrcus develops the ArcOS network operating system and ACE platform, delivering disaggregated, hyper-scale routing and switching software for hyperscalers, telcos, and enterprises; raised $100M+ total; founded by Cisco veterans;
About
Arrcus is a networking software company founded in 2016 by Devesh Agarwal and a team of veterans from Cisco, Juniper, and other networking incumbents, and headquartered in San Jose, California. The company's core product is ArcOS, a high-performance network operating system built from the ground up for disaggregated networking — the model in which software is decoupled from proprietary hardware and runs on white-box switches or merchant silicon from vendors like Broadcom and Marvell. This approach allows hyperscalers, telecommunications carriers, and large enterprises to build flexible, cost-efficient network infrastructure without being locked into vertically integrated vendor stacks.
Atlassian ITSM platform (NASDAQ: TEAM, $5.46B TTM revenue, +19.51%) serving 83% Fortune 500; Rovo AI teammate and Jira unification at Team '24 competing with ServiceNow for DevOps-aligned IT service management.
About
Jira Service Management (JSM) is a cloud IT service management (ITSM) platform developed by Atlassian Corporation (NASDAQ: TEAM) — parent company reporting $5.46 billion in revenue for the twelve months ending September 2025 (+19.51% year-over-year) with a $71 billion market capitalization, serving 300,000+ customers including 83% of the Fortune 500 — providing IT, service desk, and operations teams with incident management, change management, problem management, service catalog, and asset management capabilities built on Atlassian's Jira platform with 98% customer retention. At Team '24 (2024), Atlassian merged Jira Software and Jira Work Management into a unified "Jira" product, and introduced Rovo — an AI teammate providing intelligent search, chat, and automation across the Atlassian platform. JSM competes in the ITSM market by leveraging Atlassian's developer platform ubiquity: 10+ million developers already using Jira for software projects creates a natural expansion path into ITSM for the same enterprise. Founded 2002 by Mike Cannon-Brookes and Scott Farquhar in Sydney, Australia; NASDAQ IPO 2015.
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