Messaging

360dialog is a Berlin and São Paulo-based WhatsApp Business API provider and Meta Business Solution Partner that serves as the connectivity and billing intermediary between Meta's WhatsApp Business Pl

Ada is an AI-powered customer service automation platform that allows consumer brands and enterprises to deflect and resolve a large share of support interactions entirely without human agent involvem

Bird (formerly MessageBird) is a cloud communications platform providing programmable APIs for SMS, WhatsApp, voice, email, and conversational AI, enabling enterprises to build global customer communi

CloudApp is a visual communication platform that enables teams to capture, annotate, and share screenshots, GIFs, and short screen recordings via instantly generated links, replacing lengthy text expl

Conversica is the leading conversational AI platform for enterprise revenue teams, founded in 2007 and headquartered in Foster City, California. The company pioneered the concept of AI Revenue Digital

Crisp is a Nantes, France-based customer messaging platform founded in 2015 that provides startups and growing businesses with a unified communication hub combining live chat, shared inbox, chatbot, e

Esendex is a business messaging company headquartered in Nottingham, United Kingdom that has provided SMS and voice messaging services to businesses since 2000, serving thousands of UK and European or

Groove HQ is a Charleston, South Carolina-based customer support platform founded in 2012 that provides small businesses and growing teams with a simple, clean shared inbox and helpdesk solution. Desi

Gupshup is a conversational messaging platform that provides APIs enabling businesses to communicate with customers across 30+ messaging channels—including WhatsApp, SMS, RCS, Instagram, Google Busine

HappyFox is an Irvine, California-based helpdesk software and IT service management company founded in 2011 that provides mid-market and enterprise organizations with a comprehensive omnichannel suppo

Hiver is a Pune, India-based customer support platform founded in 2011 that has raised $42M in funding to build a helpdesk solution that lives natively inside Gmail and Google Workspace. Unlike platfo

Infobip is a global cloud communications company founded in 2006 in Vodnjan, Croatia, and now headquartered in London, that has built one of the world's most extensive direct carrier network infrastru

Interakt is a WhatsApp Business Platform provider headquartered in India that was founded to help Indian SMBs, D2C brands, and e-commerce businesses leverage WhatsApp as a primary channel for sales, m

Kayako is a London-based customer service platform with roots dating to 2001 when it launched as one of the first commercial helpdesk software products. The platform provides omnichannel customer supp

LiveAgent is a Bratislava, Slovakia-based helpdesk and customer support platform developed by Quality Unit, founded in 2004. The platform provides a comprehensive omnichannel support solution that con

Loom is an asynchronous video messaging platform that allows users to record their screen, camera, and microphone to create instantly shareable video messages—eliminating meetings that could be replac

Mattermost is an open-source, self-hostable team messaging and collaboration platform built for security-conscious enterprises, government agencies, and development teams that cannot or will not use c

MessageBird, now operating as Bird, is an Amsterdam-based communications platform-as-a-service (CPaaS) company that enables businesses to communicate with customers across SMS, email, voice, WhatsApp,

Microsoft Teams is Microsoft's enterprise collaboration hub within Microsoft 365 — integrating workplace messaging (chat channels and direct messages), video conferencing, file storage (SharePoint and

Mio is a cross-platform messaging hub enabling enterprise teams to communicate across different messaging platforms — Microsoft Teams, Slack, Cisco Webex, and Zoom Team Chat — without switching applic

Missive is a Quebec City, Canada-based team inbox and collaboration platform founded in 2015 that unifies customer-facing communication channels—email, SMS, WhatsApp, Twitter DMs, live chat, and voice

OneReach.ai is an intelligent automation platform that enables enterprise technology and operations teams to build sophisticated AI-powered communication workflows and virtual agents that span voice,

OpenPhone is a San Francisco-based business communications platform that provides virtual phone numbers, shared inboxes, and team collaboration tools designed for startups, remote teams, and small bus

Re:amaze is a customer messaging and helpdesk platform purpose-built for eCommerce businesses, originally launched as an independent company in Los Angeles and subsequently acquired by GoDaddy. The pl

Resend is a San Francisco-based developer-first email infrastructure company providing a modern email API — built on React Email and optimized for developer experience — that enables software teams to

Richpanel is a San Francisco-based AI-powered customer support platform designed specifically for eCommerce brands selling through Shopify, Amazon, WooCommerce, and direct-to-consumer channels. The pl

Sinch is a Stockholm-based cloud communications company that trades on Nasdaq Stockholm under the ticker SINCH and provides a customer communications cloud spanning SMS, voice, email, WhatsApp, RCS, a

Solutionreach is a Lehi, Utah-based patient engagement platform that has served dental, medical, optometry, and specialty healthcare practices with automated appointment reminders, patient messaging,

Stamp AI is an AI-native email client that acts as an AI secretary for professionals overwhelmed by inbox volume — automatically filtering, prioritizing, composing, and sending emails in the user's vo

Supportbee is a Bangalore, India-based customer support platform founded in 2011 that takes a deliberately minimal approach to helpdesk software, providing small and growing teams with a collaborative

Telegram is a cloud-based messaging and social platform founded in 2013 by Pavel Durov and his brother Nikolai Durov, originally headquartered in Dubai, UAE. The platform offers text, voice, and video

Termii is a Lagos, Nigeria-based communications-as-a-service platform — backed by Y Combinator (W20) with $5.18 million in total funding including a $3.65 million round in June 2023 led by FinTech Col

TextMagic is a business SMS platform that has been operational since 2001 and serves tens of thousands of businesses globally with capabilities for sending bulk SMS campaigns, transactional alert noti

TigerConnect is the leading clinical communication and collaboration (CC&C) platform for U.S. healthcare organizations, serving more than 7,000 health systems, hospitals, and medical groups. Headquart

Trengo is a customer communication platform headquartered in Utrecht, Netherlands that provides a shared team inbox consolidating customer conversations from WhatsApp, email, live chat, Facebook Messe

Upstream is a Paris-based productivity startup building a collaborative email client designed for team communication — adding task tracking, full conversation context, and collaboration features on to

Verloop.io is a conversational AI and customer support automation company headquartered in Bangalore, India that provides an AI-first customer support platform enabling enterprises to automate the res

X, formerly known as Twitter, is a global social media and real-time public communication platform founded as Twitter in 2006 by Jack Dorsey, Noah Glass, Biz Stone, and Evan Williams. Elon Musk acquir

Yalo is a conversational commerce platform that enables large enterprises to sell, market, and provide customer service through messaging apps — primarily WhatsApp — in emerging markets. Founded in 20

Zammad is a Berlin-based open-source helpdesk and ticketing platform developed by Zammad Foundation GmbH and founded in 2016 by the creators of the OTRS helpdesk system. The platform provides organiza