Brand Intelligence Graphcompany
Company Overview
About Paycom
Paycom Software, Inc. is an Oklahoma City, Oklahoma-based human capital management (HCM) software company — publicly traded on the New York Stock Exchange (NYSE: PAYC) as an S&P 500 component — providing a single-database HCM platform that manages payroll, talent acquisition, talent management, HR management, and time and labor for over 37,000 clients and 7 million+ employees through recurring subscription revenue of $1.88 billion in fiscal year 2024 with a 41% EBITDA margin and 90% annual client retention rate. Founded in 1998 by CEO Chad Richison (who funded the startup by selling his house and cashing out his 401k at age 27), Paycom was among the first companies to process payroll entirely online — pioneering cloud-based HR technology before SaaS was an established software delivery model. Paycom's single-database architecture (all HCM modules sharing one data layer, eliminating the file imports and reconciliation required by multi-vendor HR stacks) enables Beti®, the employee self-service payroll product where employees review and approve their own paychecks before processing — reducing payroll errors at the source rather than correcting them after the fact. In 2025, Paycom launched IWant™, a command-driven AI engine allowing users to access employee information through voice-to-text or typed natural language commands — named a Top HR Product of 2025 by HR Executive magazine.
Business Model & Competitive Advantage
Paycom's single-database HCM model addresses the data fragmentation problem that multi-vendor HR technology stacks create for mid-market employers: a 500-employee manufacturer using ADP for payroll, Workday for HRIS, iCIMS for ATS, and Cornerstone for learning must maintain employee master data in four systems, reconcile discrepancies through nightly file transfers, and dedicate HR analyst time to resolving the inevitable mismatches between payroll records and HR records. Paycom's single database (one employee record driving payroll, benefits, performance management, time tracking, and compliance reporting simultaneously) eliminates reconciliation overhead and enables the employee self-service model — since employees directly updating their own records (bank accounts, tax withholdings, time-off requests) in a single system where changes immediately reflect in payroll calculations, reducing the phone calls and paper forms that HR departments process manually.
Competitive Landscape 2025–2026
In 2025, Paycom competes in the mid-market HCM software market with Paychex (NASDAQ: PAYX, $5.3B revenue, payroll and HR for SMBs), UKG (private, Ultimate Kronos Group, $1.5B+ ARR), and Ceridian/Dayforce (NYSE: DAY, $1.7B revenue, global HCM) for mid-market employers (50-10,000 employees) seeking unified HR and payroll platforms. Paycom's 90% client retention rate and 41% EBITDA margin (among the highest in SaaS) reflect the high switching costs of the single-database model — migrating from Paycom requires rebuilding the employee master record, re-configuring all HR workflows, and retraining employees on new self-service tools simultaneously. The IWant™ AI engine and GONE® automated time-off decision tool represent Paycom's competitive response to AI-native HCM entrants. The Global HCM expansion (190+ countries, 15 languages) targets the international payroll opportunity for Paycom's US client base expanding globally. The 2025 strategy focuses on growing the enterprise client segment (10,000+ employees), accelerating international adoption, and demonstrating AI-powered HR automation that reduces HR headcount requirements.
The Paycom Story
Founders
Recent Activity
View all →If it feels like a constant scramble to find the right people, you’re not alone. Workforce planning gives organizations a clearer, more proactive path forward. This guide covers what workforce planning is, why it matters and how a strong workforce planning strategy can help you build a future-ready team. Strategic workforce planning in human resources […] The post What Is Workforce Planning? Definition, Types and Benefits appeared first on Paycom Payroll & HR Blog | Paycom News, Articles and Events .
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Use payroll software that keeps HR, time and attendance, benefits and pay data aligned in one controlled flow. Push review earlier so employees and managers confirm hours, deductions and status changes before you run payroll. Set prepay checks for missing approvals, negative net pay, tax setup gaps and unusual variances. Protect direct deposit, tax filing […] The post How Companies Eliminate Payroll Errors at Scale appeared first on Paycom Payroll & HR Blog | Paycom News, Articles and Events .
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No employee wants to be surprised by abrupt shift changes. While emergencies can happen, frequent, last-minute rescheduling can make it difficult for people to manage their lives. Predictive scheduling laws in several states and cities seek to protect employees from abrupt shift changes by requiring businesses to provide schedules in advance. While these laws help […] The post Predictive Scheduling Laws by State and City (2026) appeared first on Paycom Payroll & HR Blog | Paycom News, Articles and Events .
State Unemployment Tax Act (SUTA) taxes are state payroll taxes that fund unemployment benefits. Employers pay a percentage of wages up to each state’s taxable wage base, and rates vary by state, head count, industry and more. In this blog post, we’ll explore who pays SUTA taxes, how SUTA is calculated, the 2026 wage bases, […] The post SUTA Tax Rate 2026: Limits, Wage Bases and How to Stay Compliant appeared first on Paycom Payroll & HR Blog | Paycom News, Articles and Events .
Everyone deserves a chance to succeed. Unfortunately, hiring systems don’t always reflect that — and when employers are under pressure to fill roles quickly, inclusive hiring can become harder to execute. For years, the Work Opportunity Tax Credit program helped close that gap by rewarding employers that hired and retained people who have faced significant […] The post Work Opportunity Tax Credit Program: The 2026 Employer Guide appeared first on Paycom Payroll & HR Blog | Paycom News, Articles and Events .
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Payroll isn’t just a back-office task. It’s a high-visibility operation tied to employee trust, regulatory compliance and financial accuracy. When payroll teams need to run payroll across multiple entities, states and countries with unique tax and compensation rules, constant regulatory changes, the need for scalable compliance monitoring and the penalties that come with failing to […] The post What Makes the Best Payroll Software for Enterprise-Sized Organizations? appeared first on Paycom Payroll & HR Blog | Paycom News, Articles and Events .
Company Timeline
Major milestones in Paycom's journey
Leadership Team
Meet the leaders behind Paycom
Chad Richison
Chad Richison founded Paycom in 1998 at age 27 and has served as CEO and President since inception. Under his leadership, Paycom has grown from a startup to a publicly traded company with nearly $2 billion in annual revenue. Richison pioneered online payroll processing and continues to drive product innovation with a focus on employee self-service. He also serves as Chairman of the Board since August 2016 and was ranked #9 among Best CEOs by Comparably in 2024.
Chris Thomas
Chris Thomas was promoted to Co-CEO in February 2024, serving alongside Chad Richison. Thomas joined Paycom in 2018 and has held various leadership roles, including Senior Executive Vice President of Operations and COO. As Co-CEO, Thomas focuses on operating aspects of the business while Richison concentrates on product innovation and strategy. His leadership has been instrumental in scaling Paycom's client service capabilities and operational excellence.
Craig E. Boelte
Craig Boelte serves as Paycom's CFO, overseeing the company's financial operations, strategic financial planning, and investor relations. His leadership has been crucial in maintaining Paycom's impressive 41% EBITDA margins and guiding the company through its strong financial performance.
Randy Peck
Randy Peck was appointed Chief Operating Officer in May 2024. He has major influence over Paycom's client service strategies and operational excellence, working to ensure the company delivers exceptional service to its growing client base.
Amy Walker
Amy Walker was promoted to Executive Vice President of Sales in April 2024. She leads teams responsible for Paycom's revenue growth and market expansion, driving the company's direct sales force strategy that has been key to its success.
Shane Hadlock
Shane Hadlock holds dual roles as Chief Client Officer and Chief Technology Officer, a position expanded in August 2024. He oversees both technology development and client satisfaction, ensuring Paycom's products meet customer needs.
Rachael Gannon
Rachael Gannon was promoted to Chief Automation Officer in August 2024, reflecting Paycom's strong focus on automation as a core business strategy. She leads initiatives to automate HR and payroll processes through innovations like Beti and GONE.
Key Differentiators
Market Leader
Paycom is recognized as a market leader in the Manufacturing sector, demonstrating strong industry presence and customer trust.
Frequently Asked Questions
Estimated Visibility Trend (Beta)
Simulated 8-week rolling score
Based on estimated brand signals. Historical tracking coming soon.
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