Brand Intelligence Graph
Company Overview
About Luma Health
Luma Health is a San Francisco-based patient engagement and care orchestration platform that automates patient communication and administrative workflows for healthcare providers — providing appointment reminders, two-way SMS messaging, self-scheduling, waitlist management, referral coordination, and broadcast messaging that integrate directly with major electronic health record (EHR) systems including Epic, Cerner, Athenahealth, and eClinicalWorks. Backed by Andreessen Horowitz and other investors with $130+ million raised, Luma Health serves health systems, hospital groups, and ambulatory practices seeking to reduce no-shows and improve patient access.
Business Model & Competitive Advantage
Luma's care orchestration approach goes beyond simple reminder texts: the platform identifies gaps in care (a patient due for a follow-up who hasn't scheduled), surfaces patients from the waitlist when a cancellation occurs, automates post-visit follow-up for chronic condition management, and enables practices to broadcast health information to patient populations (flu shot reminders, open enrollment for new programs). The EHR integration writes back to patient records automatically, maintaining data continuity without staff data entry. The HIPAA-compliant two-way messaging supports Spanish and 30+ languages.
Competitive Landscape 2025–2026
In 2025, Luma Health competes in the patient engagement and healthcare communication market with Kyruus Health (formerly HealthGrades), Klara (patient communication, acquired by ModMed), Relatient (patient engagement and scheduling), and Phreesia (patient intake and engagement, NYSE: PHR) for healthcare provider communication workflow automation. The patient engagement software market has expanded as healthcare providers recognize that care outcomes depend on patient compliance with follow-up, medication adherence, and preventive care — and that phone-based reminder calls are expensive and ineffective compared to automated SMS workflows. A16Z's significant investment reflects conviction in Luma's position in the healthcare operations automation market. The 2025 strategy focuses on expanding the care gap closure capabilities, growing health system enterprise contracts, and building the AI-powered care navigation that guides patients through complex multi-step care journeys.
Recent Activity
View all →Luma’s Summer ’26 release adds AI agents to get more patients on the schedule, with less staff work.
Discover how digital scheduling, mobile check-in, and automated intake help clinics handle flu season demand while keeping staff and patients moving.
Material Event filed 2026-08-27
Our Summer ’26 release connects pre-visit prep, check-in, and in-clinic flow so patients arrive ready for care and staff see what needs attention.
Luma and PCC are partnering to bring patient-centered communication to 300+ pediatric practices.
Material Event filed 2026-08-13
Learn where healthcare organizations lose prospective patients and how to strengthen every stage of the acquisition journey.
Learn how web-based patient scheduling platforms improve both staff workloads and patient satisfaction.
Reduce patient no-shows and improve appointment adherence with Luma’s data-driven strategies designed for healthcare providers.
Discover how text-first scheduling simplifies healthcare appointments. Learn about benefits, EHR integrations, and how Luma's platform can streamline your scheduling process.
From missed referrals to underused waitlists, patient engagement blind spots add up. Find out how to turn hidden inefficiencies into smarter workflows.
Patient engagement data is powerful, but only if you know how to interpret and act on it. Learn what patient engagement metrics reveal and discover blind spots.
Key Differentiators
Emerging Innovator
Luma Health is an emerging player bringing innovative solutions to the Healthcare market.
Frequently Asked Questions
Estimated Visibility Trend (Beta)
Simulated 8-week rolling score
Based on estimated brand signals. Historical tracking coming soon.
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