Company Overview
About Luma Health
Luma Health is a San Francisco-based patient engagement and care orchestration platform that automates patient communication and administrative workflows for healthcare providers — providing appointment reminders, two-way SMS messaging, self-scheduling, waitlist management, referral coordination, and broadcast messaging that integrate directly with major electronic health record (EHR) systems including Epic, Cerner, Athenahealth, and eClinicalWorks. Backed by Andreessen Horowitz and other investors with $130+ million raised, Luma Health serves health systems, hospital groups, and ambulatory practices seeking to reduce no-shows and improve patient access.
Business Model & Competitive Advantage
Luma's care orchestration approach goes beyond simple reminder texts: the platform identifies gaps in care (a patient due for a follow-up who hasn't scheduled), surfaces patients from the waitlist when a cancellation occurs, automates post-visit follow-up for chronic condition management, and enables practices to broadcast health information to patient populations (flu shot reminders, open enrollment for new programs). The EHR integration writes back to patient records automatically, maintaining data continuity without staff data entry. The HIPAA-compliant two-way messaging supports Spanish and 30+ languages.
Competitive Landscape 2025–2026
In 2025, Luma Health competes in the patient engagement and healthcare communication market with Kyruus Health (formerly HealthGrades), Klara (patient communication, acquired by ModMed), Relatient (patient engagement and scheduling), and Phreesia (patient intake and engagement, NYSE: PHR) for healthcare provider communication workflow automation. The patient engagement software market has expanded as healthcare providers recognize that care outcomes depend on patient compliance with follow-up, medication adherence, and preventive care — and that phone-based reminder calls are expensive and ineffective compared to automated SMS workflows. A16Z's significant investment reflects conviction in Luma's position in the healthcare operations automation market. The 2025 strategy focuses on expanding the care gap closure capabilities, growing health system enterprise contracts, and building the AI-powered care navigation that guides patients through complex multi-step care journeys.
Open Positions
Reddit Discussions
Key Differentiators
Emerging Innovator
Luma Health is an emerging player bringing innovative solutions to the Healthcare market.
Growth Stage
Luma Health has achieved $130M in revenue, demonstrating strong product-market fit.
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