Incentivio

Incentivio is a restaurant guest engagement platform that enables restaurant brands to build loyalty programs, send personalized marketing campaigns, and engage guests through digital channels. The platform combines mobile ordering with a loyalty rewards system and AI-driven marketing automation that personalizes offers and communications based on guest behavior and preferences. Incentivio's approach focuses on guest lifetime value rather than simple punch-card loyalty, using data on visit frequency, order preferences, and lapsed customers to trigger targeted campaigns that drive incremental visits and increase average check. The platform integrates with POS systems to collect transaction data for segmentation and provides analytics on campaign performance and loyalty program ROI. Incentivio serves emerging and regional restaurant chains looking to build direct digital relationships with their guests as a competitive advantage against larger chains with bigger marketing budgets. The company has grown through the restaurant industry's increasing focus on digital guest engagement following the pandemic.