PolyAI vs ServiceMax
Side-by-side comparison of AI visibility scores, market position, and capabilities
Raised $86M Series D (Dec 2025) backed by NVIDIA. $200M+ total raised. 100+ enterprise clients in 45 languages. 2,000+ live deployments. Independently validated 391% ROI (Forrester).
About
PolyAI is an enterprise voice AI platform that builds AI agents for inbound phone contact centers, deployed at 100+ global enterprises across 45 languages and 25+ countries. The company raised $86 million in Series D financing in December 2025, backed by NVIDIA NVentures, bringing total funding above $200 million. PolyAI's Agent Studio platform powers 2,000+ live enterprise deployments and has been independently validated by Forrester to deliver 391% ROI for contact center operators.
PTC (NASDAQ: PTC) asset-centric field service platform acquired for $1.46B in 2023 at ~$160M ARR; IDC Manufacturing FSM Leader 2024 serving Siemens and GE Healthcare competing with Salesforce Field Service for industrial equipment service management.
About
ServiceMax is a Pleasanton, California-based field service management (FSM) platform — acquired by PTC Inc. (NASDAQ: PTC) in January 2023 for $1.46 billion, a strategic bet that field service software and industrial IoT would converge — providing asset-centric service management for manufacturers, utilities, and service organizations managing complex capital equipment through work order management, installed base tracking, preventive and predictive maintenance scheduling, spare parts logistics, and technician productivity tools. Operating with approximately $160 million ARR post-acquisition and serving customers including Siemens, GE Healthcare, and Philips, ServiceMax is positioned as a leader in the manufacturing and industrial field service management market, recognized as an IDC Leader in Manufacturing Field Service Management in 2024.
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